LEAVING
NO ONE
BEHIND

SUSTAINABILITY REPORT 2017

PERFORMANCE Highlights

Our most significant challenges and areas of progress during the year:

31%

of senior management
are women

2%

water consumption
to 96,650 m3

KES 270,056,720

Fined by the Communications Authority for failing to meet its Quality of Service requirements

632

tonnes of e-waste
collected since 2013

98%

of staff trained on ethics
and anti-corruption

70%

of staff dedicating
their time to
community projects

Message from the CEO

LEAVING NO ONE BEHIND

Robert F Kennedy suggested that ‘the purpose of life is to contribute in some way to making things better’ and it’s a sentiment that we share at Safaricom. We believe that having the right purpose is fundamental to making the right decisions. It is at the core of our ongoing mission to transform lives. It is why we reject the idea that business is about choosing between having a purpose or making a profit.

We believe that business requires the ‘Three Ps’: Purpose, People and Profit. If we let our purpose of transforming lives guide our decision-making and put our people first, we know that the profit will follow. For us, it is a case of choosing ‘people and purpose and profit’.

Safaricom
at a Glance

2000

year founded

headquarters

Nairobi, Kenya

5085

employees

28,2

million customers

212,9

annual revenue
(KES billion)

4,190km

fibre optic footprint

130,000+

MPESA agents

95%

2G coverge
(% population)

4,677

network
sites

71.2%

market share
(% subscribers)

View as an eBook

Introduction

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Our Business

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Our Material Matters

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Stakeholder Engagement

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GRI G4 Content Index

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