How we Enhanced M-PESA For Visually Impaired Customers

In line with the theme for the 2017 International Day of Persons with Disabilities, we announced the launch of M-PESA services for visually impaired customers. A world first, the new service means that customers can now access the mobile money services.

Additional M-PESA services have gradually been introduced in order to enhance their experiences.

Previously, visually impaired customers transacting on the service had to depend on the assistance of other persons to make transactions. This left them exposed to the risk of being defrauded, and also meant that they sometimes had to reveal their M-PESA PINs to other people. By accessing M-PESA through an Interactive Voice Response platform, customers can now ascertain their M-PESA balances before and after making transactions.