2015 SUSTAINABILITY REPORT
Specific Standard Disclosures
The Material Matters and corresponding KPIs reported are Safaricom specific (not GRI G4 Generic Aspects and KPIs), unless otherwise
| Material Matter | G4 Specific Standard Disclosures | Disclosure Description | Reference |
|---|---|---|---|
| Governance, Risk and Regulation | G4 - DMA (Generic) | Disclosure on Management Approach (DMA): Governance, Risk and Regulation | Governance, Risk and Regulation- Management Approach (Page 22-24) |
| Key Performance Indicators (KPIs) | Anti-Corruption Monitoring Measures - Risk Assessments (number) - Fraud Reviews (number) - Audit Reviews (number) - Special Request Reviews (number) | Governance, Risk and Regulation- (Page 25) | |
| Anti-Corruption Corrective Measures - Fraud cases investigated (number) - Outcomes of Investigations (number) | Governance, Risk and Regulation- (Page 26) | ||
| Anti-Corruption Preventative Measures - Ethics and anti-corruption staff training (% of total staff) | Governance, Risk and Regulation- (Page 26) | ||
| Non-Compliance Register - Number of fines for non-compliance - Cost of fines for non-compliance - Non-monetary sanctions for non-compliance - Legal actions lodged for anti-competitive behaviour | Governance, Risk and Regulation- (Page 22) | ||
| Network Quality | G4 - DMA (Generic) | Disclosure on Management Approach (DMA): Network Quality | Network Quality- Management Approach (page 28-30) |
| Key Performance Indicators (KPIs) | Network Coverage (landmass and population) (%) | Network Quality- (page 28) | |
| Network energy failure rate (%) | Network Quality- (page 28) | ||
| Cost of energy consumption by site (Ksh per month) | Network Quality- (page 28) | ||
| Summarised results of the independent testing and evaluation of our network (P3) | Network Quality- (page 29) | ||
| Base Station by type (total) | Network Quality- (page 30) | ||
| Average dropped call rate (%) | Network Quality- (page 30) | ||
| Investment in our fiber network (km and connections) | Network Quality- (page 30) | ||
| % of modernised 2G-enabled base stations | Network Quality- (page 31) | ||
| Bringing M-PESA home | Network Quality- (page 31) | ||
| Network energy sources by site (total at year end) | Network Quality- (page 32) | ||
| Innovation | G4 - DMA (Generic) | Disclosure on Management Approach (DMA): Innovation | Innovation- Management Approach (page 35-36) |
| Key Performance Indicators (KPIs) | Mobile Data Usage Growth - Mobile Date Revenue (Ksh billion) - Mobile Data Customers (number) - Appstore downloads (daily average) | Innovation (page 36) | |
| Net Promoter Score - Consumer- overall - Youth Brand Equity -Overall - Youth | Innovation (page 37) | ||
| M-PESA continuing to drive financial Inclusion - M-PESA revenue (Ksh billion) - M-PESA customers (number) | Innovation (page 38) | ||
| Social Innovation Projects | Innovation (page 39) | ||
| Environmental Impact | G4 - DMA (Generic) | Disclosure on Management Approach (DMA): Environmental Impact | Environmental Impact - Management Approach (page 40-41 |
| Key Performance Indicators (KPIs) | Energy consumption (Electricity & Diesel) | Environmental Impact (page40) | |
| Water consumption (G4- EN8) | Environmental Impact (page 40) | ||
| Carbon Footprint : Scope 1, 2 and 3 (tonsCO2e) (G4- EN15,16,17) | Environmental Impact (page 42) | ||
| E-waste collected (tonnes) | Environmental Impact (page 42) | ||
| Environmental Impact Assessments and Environmental Audits (number) | Environmental Impact (page 43) |