2015 SUSTAINABILITY REPORT

General Standard Disclosures

Section G4 General Standard DisclosureDisclosure Description Reference
Strategy and AnalysisG 4- 1
Statement from the most senior decision-maker of the organization Chairman and CEO statements (page 10-13)
Organizational ProfileG 4- 3Name of the organization.Our Business- Safaricom at a glance (page 14)
G 4- 4Primary brands, products, and servicesOur Business- Safaricom at a glance (page 14)
G 4- 5Location of the organization's headquarters.Our Business- Safaricom at a glance (page 14)
G 4- 6 Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the reportOur Business- Safaricom at a glance (page 14)
G 4- 7Nature of ownership and legal formOur Business- Safaricom at a glance (page 14)
G 4- 8Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries).Our Business- Safaricom at a glance (page 14); Stakeholder Engagement- Customers (page 48)
G 4- 9

Scale of the organization


Our Business- Safaricom at a glance- Key figures (page 14); Value Added Statement (page 18); Our Business Model (page 19); Annual Report 2015- Company Statement of Financial Position- Total Assets (page 80) ; For Total capitalization broken down in terms of debt and equity, refer Annual Report 2015- Company Statement of Financial Position- Equity (page 80) and Note 15- Corporate Bond (page 111)
G 4- 10 Total workforce by employment type, employment contract, and
region, broken down by gender
Stakeholder Engagement- Employees (page 53)
G 4- 11 Percentage of total employees covered by collective bargaining agreements






Stakeholder Engagement- Employees (page 53)
G 4- 12 Organization’s supply chain
Stakeholder Engagement- Business Partners- Who are our Business Partners - page 57; Our Business Model (page 19).
G 4- 13Any significant changes during the reporting period regarding the organization’s size, structure,
ownership, or its supply chain.
About Our Reporting - Scope (page 4); Stakeholder Engagement- Business Partners- Who are our Business Partners - page 57 (Supply Chain)
G 4- 14 Report whether and how the precautionary approach or principle is addressed by the organization.Governance, Risk and Regulation - Management Approach (page 24)
G 4- 15Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses

Stakeholder Engagement - Society- How did we deliver value (page 64-65)
G 4- 16 Memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization:

◦ Holds a position on the governance body
◦Participates in projects or committees
◦Provides substantive funding beyond routine membership dues
◦Views membership as strategic

​This refers primarily to memberships maintained at the organizational level.


Stakeholder Engagement - Society- How did we deliver value (page 64-65)
Identified Material Aspects and Boundaries G 4-17 a. All entities included in the organisation's consolidated financial statements or equivalent documents.
b. Whether any entity included in the organisation's consolidated financial statements or equivalent documents is not covered by the report.
Our Business- Safaricom at a glance- (page 14)
G 4-18
Process of defining report contentAbout our reporting- Determining our Material Matters (page 4); Our Material Matters (page 20)
G 4-19 Material Aspects identified in the process for defining report content.About our reporting- Determining our Material Matters (page 4); Our Material Matters (page 21)
G 4-20 For each material Aspect, report the Aspect Boundary within the organization.Website- Appendix B
G 4-21 For each material Aspect, report the Aspect Boundary outside the organization.Website- Appendix B
G 4-22 Effect of any restatements of information provided in previous reports, and the reasons for such restatementsEnvironmental Impact- Water Statistics (page 40 & 42)
G 4-23 Significant changes from previous reporting periods in the Scope and Aspect BoundariesAbout our reporting- (page 4)
Stakeholder EngagementG 4- 24List of stakeholder groups engaged by the organization.


Stakeholder Engagement Section (page 44- 45)
G 4- 25Basis for identification and selection of stakeholders with whom to engage

Stakeholder Engagement Section (page 44- 70)
G 4- 26Organization’s approach to stakeholder engagement ,Stakeholder Engagement Section- Our Approach- Our Stakeholder Charters (page 44-45). And individual stakeholder sections (page 46-70)
G 4- 27​Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns , including through its reporting. Stakeholder Engagement Section (page 44- 70)
Report ProfileG 4- 28 Reporting period (such as fiscal or calendar year) for information providedAbout Our Reporting- Scope (page 4)
G 4- 29 Date of most recent previous report (if any)About Our Reporting- Scope (page 4)
G 4- 30 Reporting cycle (such as annual, biennial).About Our Reporting- Scope (page 4)
G 4- 31 Contact point for questions regarding the report or its contentsAbout Our Reporting- (page 5)
G 4- 32 a.The 'in accordance' option the organization has chosen.

b. The GRI Content Index for the chosen option (table).

c.​ Reference to the External Assurance Report, if the report has been externally assured.
About our reporting- GRI Compliance (page 5)
G 4- 33Organization's policy and current practice with regard to seeking external assurance for the report.
a. The organization's policy and current practice with regard to seeking external assurance for the report.

b.​If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.

c.​ The relationship between the organization and the assurance providers.

d.​. Whether the highest governance body or senior executives are involved in seeking assurance for the organization's sustainability report
About our reporting- GRI Compliance (page 5). Assurance Report- Appendix A (page 72-73)
GovernanceG 4- 34 Governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.

Governance, Risk and Regulation -Governance structures and reporting processes (page 23)
Ethics and IntegrityG 4- 56Organization’s values, principles, standards and norms of behaviour such as codes of conduct and codes of ethics.

Governance, Risk and Regulation - Management Approach (page 22-24)