Safaricom Sustainability Report 2016
Our partnership with KCB, which offers customers an
, continues to grow and has
facilitated KSh 1.47 billion in loans to date (up from
KSh 950 million in FY15).
We have focused on using customer experience to drive
innovation. One early outcome from this has been the
launch of our Hakikisha service, which provides users with
peace of mind by asking them to verify the receiving
party before sending funds. We have also introduced Free
M-PESA E-statements, giving customers the option to request
complimentary monthly statements.
Spark Fund backs exciting local start-up
As part of our commitment to stimulating innovation within
the developer community, we launched our venture capital
fund, ‘Safaricom Spark Fund’ in 2014. Exciting local start-up,
Sendy Limited, has become the first recipient of investment.
Sendy offers a marketplace for last-mile package delivery
and logistics services, allowing customers to send packages
and documents within Nairobi and its environs using a
mobile application that connects them to motorcycle
riders, and drivers of vans and pickup trucks.
Advertisement for the Sendy on-demand courier app.
The Safaricom Spark Fund is a venture capital fund that
aims to support the successful development and scale-up
of high-potential, late seed to early-growth-stage, ICT start-
ups in Kenya, through investment and in-kind support. The
fund seeks to invest between KSh 6 million and 22 million
per start-up, for a minority stake in portfolio companies. In
addition to the funding, Safaricom provides in-kind support,
such as mentorship, technical assistance and access to
Safaricom services such as SMS, SSD, Cloud hosting and