Safaricom Sustainability Report 2016
This strong financial performance is
the result of Safaricom successfully
implementing its strategy to grow
revenue while controlling costs (please
refer to the Annual Report for more
31 Mar 2013
31 Mar 2014
31 Mar 2015 31 Mar 2016
Compound Annual Growth Rate (CAGR) 14.6%
Communications to investors:
We engage with individual investors, fund managers, analysts and other members of the investment community actively. On
a regular, ongoing basis, we deliver value to these important stakeholders by ensuring that we are available to them and
respond to their telephonic, email and message-based enquiries swiftly. We also publish an annual report to keep investors
updated on financial and non-financial performance, and we hold an annual general meeting, which provides a forum for
discussion and debate with shareholders.
We also disseminate information about financial results, reports and upcoming events to them via press releases and other
communiqués. In addition, we will invite shareholders and other members of the investment community to briefings and
workshops as required.
We maintain an up-to-date investor dashboard on the Safaricom website as well, which enables investors to access a wide
range of information conveniently and easily, including our investor calendar of events and forms, our current corporate
strategy, analyst coverage, fact sheets, share price information, half year and full year results, our reports, along with
information regarding our current governance and sustainability objectives and performance.
Along with these standard, ongoing responses, some of the specific ways in which we have delivered value to our
shareholders during the reporting period include:
Local and international investor road shows
During the year, we hosted investor road shows to share our interim and full year results. During these roadshows we
update shareholders on our strategy and outlook.
Swift dividend payouts
During the year, we continued to pay investors their dividends through our M-PESA platform, which makes it a cheaper
and more convenient process for recipients, particularly smaller investors.
Assistance with reclaiming lapsed dividends
We continue to address issues around unclaimed dividends as these arise, primarily, by advising the affected
shareholders on the process of claiming their dividends from the Unclaimed Financial Assets Authority (UFAA). We also
intend to encourage the UFAA to continue with initiatives of educating the shareholders on the implications of the
Unclaimed Financial Assets Act. This is in addition to informing our shareholders of the same and encouraging them to
encash any outstanding dividend cheques or opt to be paid by other faster means, such as M-PESA and EFTs.
Mobile data revenue
Fixed service revenue
Other service revenue