Safaricom Sustainability Report 2016
Another area of focus will be managerial and leadership
development, we intend to develop our people managers
to embrace better ways of communicating using our new
digital collaboration tools and social media. This will drive our
engagement index and create a conducive working climate
for our staff and, by 31
March 2017, 80% of our managers are
expected to have been developed.
We will also introduce new leadership and management
development programmes to cut across all levels and embed
a new way of leadership to embrace the people-centric
culture. One example of these will be the introduction of
coaches for all leaders, which will greatly help in embedding
a coaching culture within the company, leading to higher
people engagement and productivity levels.
We will also be focusing on developing the right capabilities
to ensure a continuous transformation towards customer
focus through: Consumer Marketing; CARE Programmes;
Segment Marketing; and Digital and Brand Trainings. These
initiatives are expected to drive our NPS to meet the business
target of being number one in NPS with a lead margin of
seven points or more.
Ensure that >60% of employees
have normal BMI scores.
Ensure gender parity in every
division (50% female employees).
Introduce a Gender-based
violence policy and implement
Achieve 100% on submissions of
risk treatment plans for all high
risk contracts for main and sub-
Increase the number of Asian hires
and enrich their career experience
in a corporate environment.
All Divisions to have at least 2
Kenyan Asians working full-time (or