SAFARICOM 2020 | SUSTAINABLE BUSINESS REPORT 78 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS Regulators Our services play an important and, occasionally, critical role in the daily lives of over 35 million Kenyans. As a result, our regulators expect us to provide our services in a reasonable, responsible, ethical, and environmentally sensitive manner, providing customers with adequate information and support to access and enjoy our services, while respecting their rights. Our regulators also require us to compete for business fairly and to play our part in helping to empower and transform the lives of Kenyans through innovation and investment. We are overseen by eight regulatory authorities and our chief regulator is the Communications Authority of Kenya (CA), which is the regulatory authority for the Information, Communications and Technology (ICT) sector in Kenya. Communications Authority of Kenya The regulatory authority for the ICT sector in Kenya, including broadcasting, multimedia, telecommunications, electronic commerce, postal and courier services. Issues on which we engage: • Licensing • Spectrum management • Consumer affairs • Quality of service (QoS) and Experience • KYC regulations • Universal service fund (USF) • Interconnect Competition Authority of Kenya Enforces the Competition Act, No. 12 of 2010, to promote competition for the benefit of consumers, businesses and the economy as a whole. Issues on which we engage: • Competition and trade practices • Consumer affairs • Mergers and acquisitions Central Bank of Kenya Formulates monetary policy to maintain price stability; promotes financial stability; oversees payments, clearing and settlements system; foreign exchange policies and reserves; issues currency; is banker and fiscal agent of Government. Issues on which we engage: • Mobile money transfer services (M-PESA) • International money transfer services. Kenya Revenue Authority Responsible for the efficient assessment and collection of revenue (taxes) on behalf of the Government. Issues on which we engage: • Taxation National Environment Management Authority Ensures the natural resources and environment of Kenya are managed in a sustainable manner. Issues on which we engage: • Environmental impact assessments and audits • E-waste management • Energy management regulations • Air quality regulations • Awareness on Electro-magnetic frequencies (EMF) Betting Control and Licensing Board Promotes reasonable, legal and sustainable gaming activities in Kenya and authorises gambling, lotteries and prize competitions. Issues on which we engage: • Safaricom product and service promotions As part of our ongoing commitment to the SDGs, We continue to engage with our regulators, supporting and enforcing, sustainable resource management (SDG 12), strong governance across our organisation and ethical business practices within our value and supply chains (SDG 16).