Tukiuke Offers FOR YOU

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Frequently Asked Questions

What is Daily 20 Mins +20Mbs for Kes 20 Promotion”? close open This is part of the Safaricom@20 birthday celebration offer that will allow our customers to be able to purchase 20Mins +20Mbs for Kes 20 on *444*20# once a day. Please note the offer will still be available on *444*20#
Who can participate in the promotion? close open The promotion is open to all Safaricom PrePay, Hybrid and PostPay customers
How long will the promotion run? close open The daily 20Mins + 20Mbs for ksh 20/- The promotion will run for 30 days starting 27th Oct 2020
What is the order of priority for the usage once you purchase the bundle? close open The bundle will take the highest priority in terms of usage however for minutes, if the customer has any hourly bundles (minutes with less than 24hrs validity) these will take preference
What is the validity of the bundle purchased? close open The bundle purchased will be valid up to midnight
Can you sambaza the discounted minutes and data bundles to another number? close open No. The resources will not be transferrable
Can I purchase the minutes via MPESA, Bonga or Okoa Jahazi? close open Yes. The customer will be prompted on the payment option before purchase.
Will I earn storo bonus once I purchase the bundle? close open No. you will not earn Storo bonus on this offer.
Will I earn bonga points once I purchase the bundle? close open Yes. Only the airtime used to purchase the offer will earn you bonga points.
Can I purchase the 20mins +20Mbs @20kes for another number? close open You will not be allowed to purchase the minutes for another number.
Can I extend the validity of the resources incase I don’t consume all in 24hrs? close open No. the resources will expire and will not be extended on purchase of a new bundle
Can I make international calls or roam with the discounted minutes? close open The discounted minutes will not be used for Roaming Services (Calls, SMS, Data) or International Services (Calls, SMS)
Will I be required to subscribe to the Free 20Mbs if I am turning 20years old in Safaricom on 23rd? close open No. Safaricom will select the customers and automatically award the customers.
Will I earn storo bonus and get bongs once I get the bundle? close open No. you will not earn Storo bonus and earn bonga on this offer.
Can I transfer some of the Mbs? close open No. sambaza will not be possible for the Free 20Mbs
How can I access the segmented offers? close open By dialling *444*20# customers will be able to view the segmented offers each will view the offer applicable to them based on usage
Can I extend the validity of the minutes after midnight expiry by purchasing another offer? close open No. the resources will expire and will not be extended on purchase of a new bundle.
Can I make international calls or roam with the minutes purchased on the segmented offer? close open No. the minutes will only be limited on on-net and off-net calls
Can I check balance of the minutes I have? close open Yes. By dialing *444# and selecting balance.
How will the 1st free call of the day work? close open Each customer will have an opportunity to enjoy FREE first call of the day on a certain day within the promo period. customers will be spread over the promo period into cohorts of one (1) million customers daily
How will I know when I am eligible to make the first free call of the day? close open Eligible subscribers will receive a message from Safaricom a day before the offer is made
Will I need to subscribe to the offer? close open No. you do not need to subscribe for the first call of the day; it will be automatically awarded on the day it is offered.
Can I make the call for however long I want? close open This offer is available once to each subscriber and is subject to the Fair Usage Policy (FUP) of 20 minutes.
Can I make the call to off-net numbers? close open Yes. The call will be open to on-net & of net calls
Will be call be open to roaming & international calls? close open No. International & roaming calls will not be included
How will reverse calls be treated? Who will enjoy the first free call of the day? close open Reverse calling will apply but the free first call of the day will be awarded to the receiver (the call sponsor) of the call.
Will volte calls apply? close open Yes. Volte calls will also apply for first call of the day
What happens if a call drops and it had already been picked by the receiver? close open If the receiver drops the call accidentally, the repeated call will be charged
Will the call drop is I exceed the 20 minutes allocated? close open No. but you will be charged for the extra minutes at normal calling rates