2019 Sustainable Business Report

SAFARICOM SUSTAINABLE BUSINESS REPORT 2019 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT CONCLUDING REMARKS 5 Help us improve our reporting We hope this report provides a clear and meaningful understanding of what sustainable business means to Safaricom; how it unites us and governs our internal and external approaches to business. We welcome all related feedback, which can be shared via email to sustainability@safaricom.co.ke Our pledge to our stakeholders In line with our purpose of transforming lives, Safaricom remains committed to putting our customers first, delivering relevant products and services, and enhancing operational excellence. By running a sustainable business, we seek to contribute towards improving the quality of life of every Kenyan. We also seek to contribute to sustainable living throughout the country and are committed to managing our operations in a responsible and ethical manner. On behalf of the Board, we acknowledge that our responsibility is to ensure the integrity of this sustainable business report. We are confident that it presents, accurately and impartially, the progress we have made towards our goal of building a more sustainable future. Nicholas Nganga Bob Collymore Chairman Chief Executive Officer 31 March 2019