This section covers our most significant areas of progress and challenge during the 2023 financial year (FY23).
Any changes in performance have been stated using year-on-year comparison with FY22 performance.
⮟ 1%
of our total workforce
are women
⮝ 5%
women in senior management
STABLE
persons with disabilities in workforce
⮟ 2%
of staff engaged (SEMA survey)
⮝ 3%
of staff confident about measures introduced to earn customer loyalty (SEMA survey)
STABLE
of staff believe in effectiveness of measures introduced to promote collaboration (SEMA survey)
⮝ 24 in FY22
staff dismissed for fraud
⮟ 2 in FY22
third party fatalities
⮟ 2M in FY22
lives impacted through our Foundations
⮝ 0.9%
CONSUMER CUSTOMERS (MILLION)
⮝ 93%
Enterprise customers
⮝ 3.4%
Mobile data customers (million)
⮝ 5.2%
M-PESA customers (million)
⮝ 14.2%
Farmers signed up to DigiFarm (million)
⮝ 42.7%
Active farmers on DigiFarm
⮝ 39.6%
KSh Value of Fuliza disbursements (billion)
STABLE
Brand Consideration
⮟ 1pts
Network NPS
⮟ 5.9%
tCO2e (Scope 1 and 2 GHG emissions)
⮝ 2.5%
tCO2e (Scope 3 GHG emissions)
⮝ 23.8%
Collected, recycled and reused (tonnes)
⮝ FY22: 310
Clean power sites using solar & hybrid
⮝ 8.1%
Tonnes of e-waste collected & recycled to date
⮟ 9.9%
Cubic metres (m3) (Water consumption)
⮝ 2.1%
Jobs sustained through wider economic impact
⮝ Y22:12.2x*
Impact on society: Profit generated (excl. minority interest)
⮟ 0.15%
GDP contribution
⮝ 1.53%
procurement spend to local suppliers (Total spend KSh 64 808)
⮝ 2.81%
Procurement spend on women owned businesses
⮝ 21.4%
KSh trillion (M-PESA transactions value)
⮟ 6.2%
EBITDA
(KSh billion)
⮝ 5.2%
Service revenue
(KSh billion)
⮝ 11.4%
Mobile data revenue
(KSh billion)
⮟ 10.6%
Net income excl. minority interest
(KSh billion)
⮟ 2.6%
Voice revenue
(KSh billion)
⮝ 4.6%
Messaging revenue
(KSh billion)
⮝ 8.8%
M-PESA revenue
(KSh billion)
⮟ 62.5%
Free cash flow
(KSh billion)
⮝ 6.3%
Taxes, duties & licence fees paid by Safaricom
(KSh billion)
⮝ 28.7%
Cumulative fibre optic footprint
(kilometres)
⮝ 42.8%
Residential homes connected to fibre optic network
⮝ 30.2%
Fibre ready buildings
⮝ 21.2%
Businesses connected to fibre optic network
⮝ 10%
Smartphones in our network (million)
FY23
across 20 locations
People who benefited from Universal Service Fund activity (Phase 2)
STABLE
Kenyan population covered by 2G
STABLE
Kenyan population
covered by 3G
STABLE
Kenyan population covered by 4G