PATHWAY TO A PURPOSE - LED TECHNOLOGY COMPANY
2023 SUSTAINABLE BUSINESS REPORT

PATHWAY TO A PURPOSE – LED TECHNOLOGY COMPANY

2023 SUSTAINABLE BUSINESS REPORT

SAFARICOM AT A GLANCE

5362

PERMANENT EMPLOYEES

6325

NETWORK SITES

43.75M

TOTAL CUSTOMERS

262,309

NO. OF AGENTS

432

NO. OF DEALERS

65.7%

MARKET SHARE

KSH 311 B

TOTAL REVENUE IN FY23

14000km

FIBRE OPTIC FOOTPRINT

ADIL KHAWAJA
Chairman and Non-Executive Director Safaricom PLC

MESSAGE FROM OUR CHAIRMAN

“Transforming Lives is at the heart of what we do at Safaricom. Recognising that digital technologies have immense potential to address socioeconomic challenges, we continue to invest in those technologies that touch the lives of communities.”

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PETER NDEGWA
Chief Executive Officer Safaricom PLC

MESSAGE FROM OUR CEO

“Our work in innovating and developing products that address societal challenges has helped to position Safaricom successfully as a partner of choice for our customers, community and Government.”

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FY23 IN REVIEW

OUR PEOPLE

⮟ 1%

50%

OF OUR TOTAL WORKFORCE ARE WOMEN

STABLE

3.1%

PERSONS WITH DISABILITIES IN WORKFORCE

⮝ 5%

40%

WOMEN IN SENIOR MANAGEMENT

⮝ 3%

84%

OF STAFF CONFIDENT ABOUT MEASURES INTRODUCED TO EARN CUSTOMER LOYALTY

OUR CUSTOMERS

⮝ 0.9%

33.11

CONSUMER CUSTOMERS (MILLION)

⮝ 14.2%

1.6

FARMERS SIGNED UP TO DIGIFARM (MILLION)

⮝ 42.7%

167K

ACTIVE FARMERS ON DIGIFARM

STABLE

BRAND CONSIDERATION

PREVIOUS REPORTS | ANNUAL REPORTS

SAFARICOM HOUSE | Waiyaki Way, Westlands PO Box 66872, 0800 Nairobi

Tel: +254 722 00 4524/4260 | www.safaricom.co.ke

Please share any comments, queries or suggestions you have with the reporting team by emailing sustainability@safaricom.co.ke