Safaricom - 2020 Sustainable Business Report

SAFARICOM 2020 | SUSTAINABLE BUSINESS REPORT 82 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS contracting work. We now have 65 women-owned or led businesses actively receiving business from Safaricom (an increase from 17 in FY18) and 25 new work assignments were awarded to women-owned or led businesses during the year, compared to 16 awards in FY19. We held our annual WIB even in September 2019, which 135 WIB participants attended, and we have continued to grow our list of prequalified women- owned businesses, from 178 to 205, so that, when a specific need arises, no further research needs be undertaken and the prequalified WIB suppliers can be invited to tender. FY20 FY19 FY18 No.of women-owned business* 205 178 113 Women-owned businesses participating in tenders (% of total) 23% 28% 31% Procurement spend (KSh billion) 1.77 2.4 1.9 Procurement spend (% total) 2.3 3.2 2.3 * Active and/or pre-qualified suppliers Dealers Our dealer network remained stable during the year. Overall, our focus has remained on becoming more responsive and transparent with our dealers through the automation and digitisation of our internal processes. We are providing more detailed reports to our dealers, for instance, to enable them to plan better and identify and exploit opportunities more efficiently. We also continued to offer training programmes on basic book-keeping, shop management and life skills. Our dealers have consistently challenged us to let them take part in other revenue generating activities based on services like fibre-to-the-home (FTTH) and enterprise sales programmes. In response, we engaged with our internal departments and BUs this year in this regard and dealers are now able to serve as Mini Store collections points, FTTH dealers and LNM resellers. We were unable to host our annual Dealer of the Year Awards (DOYA) due to the COVID-19 restrictions introduced towards the end of the year. Active dealers Active sales managers Mobility scheme (cumulative number of bikes) FY17 FY17 FY17 FY18 FY18 FY18 440 36 2 304 FY19 FY19 FY19 400 37 2 229 FY20 FY20 FY20 433 40 1 978 440 42 2 465