SAFARICOM 2020 | SUSTAINABLE BUSINESS REPORT 70 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS Employees We remain committed to being a world-class employer and take our responsibility to maintain a productive, supportive, and safe working environment seriously. We are committed to ensuring that everyone lives the purpose and spirit of Safaricom – guaranteeing that we obtain the diverse talent and critical skills needed now and in the future, and deliver on our ambition to be the best place to be that ensures personal growth and business performance. While shaping an effective and efficient digital organisation that puts the customer first. Employee diversity Workforce demographics FY20 FY19 FY18 FY17 No. of permanent male employees 2 278 2 251 2 190 2 080 No. of permanent female employees 2 237 2 252 2 186 2 165 Total no. of permanent employees 4 515 4 503 4 376 4 245 Employees by gender FY20 FY19 FY18 FY17 M F M F M F M F Permanent staff (overall) 50% 50% 50% 50% 50% 50% 49% 51% Executive leadership 64% 36% 73% 27% 75% 25% 75% 25% Senior management* 65% 35% 66% 34% 68% 32% 69% 31% * Includes executive leadership We are an equal opportunity employer, actively recruiting diverse staff from different backgrounds to be to be reflective of the communities that we serve. We strive to create an environment in which employees are empowered to thrive, regardless of gender, disability, religion, race, age, thinking style or any other quality. • 70% of staff members have been able to work from home, including 80% of call centre staff. • Provision of connectivity – zero-rating of calls between staff to enhance collaboration experience and provision of ergonomic seats for staff working from home. • Provision of PPE for customer-facing members of staff working in our shops. • Voluntary COVID-19 testing made available to employees and their immediate family members. • Regular fumigation of office premises, especially those with high levels of customer traffic. • Regular pulse surveys introduced to monitor the ongoing well-being of our employees. Supporting our employees through COVID-19 We are committed to driving good health and well-being within our workforce (SDG 3) and to the training of all staff, providing opportunities for skills development to our employees and the youth of Kenya. We strive to recruit and retain a diverse and inclusive workforce and we have set targets for woman in leadership and persons with disabilities (SDG 8 & 10).