Safaricom - 2020 Sustainable Business Report

5 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS About our reporting Our sustainable business reporting focuses on activities and imperatives that are both of material importance to our business and of interest to our various stakeholders. This report covers our fiscal year of 01 April 2019 to 31 March 2020 and has been prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core option. This Sustainable Business Report should be read together with the Safaricom Annual Report and Financial Statements 2020 to understand how we bring value to our stakeholders. For more information regarding our material topics, the purpose of our reporting, and our methodology and assurance processes, please visit: Our pledge to our stakeholders In line with our purpose of transforming lives, Safaricom remains committed to putting our customers first, delivering relevant products and services, and enhancing operational excellence. By running a sustainable business, we seek to contribute towards improving the quality of life of every Kenyan. We also seek to contribute to sustainable living throughout the country and are committed to managing our operations in a responsible and ethical manner. On behalf of the Board, we acknowledge that our responsibility is to ensure the integrity of this sustainable business report and we are confident that it presents the progress we have made towards our goal of building a more sustainable future with satisfactory accuracy and impartiality. Nicholas Nganga Michael Joseph Chairman Chief Executive Officer (Outgoing) Help us improve our reporting We hope this report provides a clear and meaningful understanding of what sustainable business means to Safaricom and how it unites us and governs our internal and external approaches to business. We welcome all related feedback, which can be shared via email to