Safaricom - 2020 Sustainable Business Report

53 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS M-Pesa Global M-Pesa Global, the service launched in FY19 that enables M-PESA registered customers to send and receive money from countries across the world, continued to gain momentum during the year and, is estimated to contribute to more than 50 per cent of all inbound remittances to Kenya. Our key partners in the remittance space include Western Union, MoneyGram, Ria, WorldRemit, Wave, Remitly among others. We continue to add to our international payment partnerships as well and these now include PayPal, Google Playstore and AliExpress. M-PESA Global FY20 FY19 Active customers 744 000 180 000 Countries included 167 68 Revenue contribution (KSh) 1.3 bn 0.86 bn % Inbound remittances to Kenya 50% 37.9% Internet of Things (IoT) solutions for our enterprise customers The Internet of Things (IoT) has ushered in an evolution in the telecommunications sector that is enabling new life-enhancing products and services across different sectors. In the period under review, our enterprise products team focussed on developing solutions that connect devices and sensors to the internet that can collect and exchange data. An expression of our transformation to being the digital services provider of choice, our IoT solutions enable companies to increase the responsivity and efficiency of their operations through real-time monitoring, managing and optimisation. At the close of the period under review, we had over 700 0000 devices connected to our network and software solutions and are piloting a range of solutions in a variety of fields, including smart water and power metering, telematics, and asset tracking. Affordable prepaid gas Using charcoal or kerosene to cook has hefty environmental and health costs. Charcoal production is responsible for a great deal of unsustainable deforestation in Kenya. It also contributes directly to global warming as the material releases almost double the amount of carbon dioxide into the atmosphere when burned compared to propane or gas. From a health perspective, household air pollution created by the smoke from charcoal and wood fires is a leading cause of respiratory infections and believed to be responsible for more than 15 000 early deaths in Kenya every year. Propane or gas is a cleaner, more efficient, reliable, and easier to use fuel, but it is economically out of reach for many low-income households since the upfront cost of a gas cylinder can be more than KSh 6 000 and even a refill can cost KSh 2 000. To address this challenge, we partnered with M-GAS to develop an innovative IoT solution that addresses barriers to accessing clean and affordable energy for low income households in Kenya. Each M-GASs setup includes a 13 kg gas cylinder and 2-burner gas cooker that is provided to customers at no upfront cost. The gas cylinder is equipped with an innovative smart meter that shows the amount of gas for which a customer has paid and how much fuel they have remaining. The gas automatically disconnects when the available balance has been consumed, but top-up payments can be made easily and conveniently through M-PESA. Customers have the flexibility to purchase any amount of gas, from as little as KSh 1. The cost of providing three meals for a household is estimated at less than KSh 70 per day. In November 2019, we partnered with Kenya Breweries Limited (KBL) to connect and enhance its cooler cabinets. The connected coolers are wired with sensors that provide real-time information regarding location, power status, temperature and door opening frequency. KBL can use the insights generated by this information to optimise the management of its coolers with greater precision, hence enhancing their sales. Over 2 000 cooler cabinets have already been connected. Connecting beverage coolers