Safaricom - 2020 Sustainable Business Report

SAFARICOM 2020 | SUSTAINABLE BUSINESS REPORT 38 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS ISO 14001 :2015 Re-certification During the year, we were audited by the BSI group and achieved ISO 14001:2015 re-certification for Safaricom PLC for a period of three years. The comprehensive audit included evaluations of the upgrades to our Environmental Management System (EMS) and our successful transition to the new ISO 14001:2015 standards. As part of the process, we trained 10 internal auditors from our internal audit function to maintain our ISO system and a team of 15 ISO 14001 implementers from across the business. To safeguard the security and quality of the services and products we offer our customers, we continue to benchmark our systems, processes and structures against applicable international standards. Among the recertifications we have attained are the following: As well as being successfully recertified for ISO 22301, ISO 14001and ISO 27001 this year, we are currently working towards the applicable standards in Occupational Health and Safety, PCI DSS (Payment Card Industry Data Security Standards) and Energy Management. Standards and certifications Information Security: 2014 Protect unauthorised disclosure, modification and/or deletion of information. This standard demonstrates the increased reliability and security of our systems and information . IT Service Management: Delivery of IT services using best practice guidance. This standard demonstrates our ability to meet customer requirements through reliable, high-quality services. Business Continuity: Framework for effective business responsiveness to critical incidents. Our Business continuity management system enables us to assess potential impact of disruptions, make decisions and minimise the impact of these disruptions. Environmental Management: Environmental management to help organisations minimise the negative effect of their operations on the environment. This standard has helped us to improve our environmental performance by making more efficient use of resources and reducing our waste. Quality Management: Demonstrates our ability to consistently provide products and services that meet customer and regulatory requirements as we manage quality across all our operations. Guideline on Social Responsibility: This standard assists us in contributing to sustainable development. GSMA Mobile Money Certification – this is a recognition of our eforts to bring safer, more transparent, and more resilient financial services to millions of mobile money users. • We will intensify our data privacy initiatives and awareness across the business. • We will continue our customer awareness initiatives to protect them from identity theft and social engineering fraud. • We will continue taking an active role in collaborative advocacy action that promotes ethics and integrity. • We will continue with initiatives to ensure KYC compliance across the business and partners, such as the rolling out of our KYC App, Jiandikishe, to our dealers to improve the convenience and accuracy of the SIM registration process. • We shall continue to promote ethical business practices and a culture of integrity within Safaricom and its business partners and support any efforts by other organisations that have pledged to abide by the same. Looking ahead