33 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS 34 Governance, business ethics and risk 39 Building regulatory resilience 42 Our network 46 Environmental stewardship 52 Innovation Our sustainability material topics are the most important environmental, social, economic and governance imperatives and opportunities for our organisation and stakeholders. This section describes each of our material topics, how these influence us and how we respond to them as an organisation. As part of our ongoing commitment to the SDGs, we have included references to the goals to which we have aligned our efforts in each chapter again this year. There have been no significant changes to the list of our material topics from last year and all of these topics are material to all entities within the organisation. OUR MATERIAL TOPICS Please visit the companion website for this report at https://www.safaricom. co.ke/sustainabilityreport_2020/ for more information regarding the process we use to determine our material topics.