Safaricom - 2020 Sustainable Business Report

19 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS Our business model Inputs Processes Outputs Outcomes Our network We deliver our services through 5 314 network sites that provide 96% of the population with 2G coverage, 94% with 3G and 77% with 4G coverage. Consumer business Mobile data Mobile broadband services Value for shareholders Annual revenue 262.6 KSh billion Please refer to our Annual Report for further detailed information about our financial performance. Value for Kenyan society TRUE VALUE Impact on society: 9 x Profit KSh 74.7 billion PROFIT Contribution to GDP 6% Sustaining employment through wider economic impact: 1 013 728 jobs in 2020 Our contribution to the Sustainable Development Goals Messaging SMS and MMS services Devices Handsets, routers and other devices Voice Prepaid and post-paid voice call plans Fixed services Fixed, fibre and leased lines, wireless and hosted services M-PESA Mobile money transfer, payments and international remittances Enterprise business Support services Technology, Corporate security, Corporate affairs, Business development, Customer operations, Human resources, Finance Financial services Our partnerships Our commitment to value-building is illustrated through our numerous relationships. We have 35.6m customers, 173 259 M-PESA agents, 440 dealers, 1 095 suppliers, 4 515 permanent employees as well as other stakeholders. IoT Solutions For applications such as: • Asset management • Telematics • Smart metering