15 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS OUR STAKEHOLDERS CONCLUDING REMARKS A unique moment in history In closing, I am delighted to be joining Safaricom at such a unique moment in history. The year ahead is likely to be full of unusual challenges, but I am confident that we will navigate our way through the uncertainty and continue to play a key role in supporting the country through the pandemic and the period of recovery and renewal afterwards. I would like to congratulate every member of staff for their commendable work and achievements during the year and thank the members of the Board for their confidence in me. It is a great honour to lead this company into its next phase of growth and I am excited to explore the opportunities that lie ahead. Peter Ndegwa Chief Executive Officer (Incoming) Safaricom PLC We need to support micro- businesses and SMEs. Small enterprises are the heart of our society and the lifeblood of our economy.