SAFARICOM SUSTAINABLE BUSINESS REPORT 2019 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT CONCLUDING REMARKS 46 LOOKING AHEAD TO 2020 • In the year ahead, we will continue implementing our plans to become a net zero carbon-emitting company by 2050. • We plan to achieve ISO 50001 Energy Management certification by March 2020, as well as fully roll out smart commercial meters as planned. • We continue working towards a plastic-free Safaricom. • 2020 will see a roll out of our Integrated Waste Management (IWM) programme to all regional sites and offices. • The staff carbon footprint calculator pilot will be expanded company-wide.