2019 Sustainable Business Report

SAFARICOM SUSTAINABLE BUSINESS REPORT 2019 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT CONCLUDING REMARKS 2 IN THIS SECTION 4 THE PURPOSE OF OUR SUSTAINABLE BUSINESS REPORT 6 FY19 YEAR IN REVIEW 8 MESSAGE FROM THE CHAIRMAN 10 INTERVIEW WITH OUR CEO INTRODUCTION The nature of telecommunications has changed since we began in 2000. Today we are a digital lifestyle enabler, a platform, bringing voice, data, financial services and enterprise solutions to a range of consumers, businesses and government. Building on our 2018 theme of Shared Value, we have deployed a more advanced approach to report on and upscale our sustainability agenda through our focus on activities aimed at reducing inequalities. The United Nations (UN) Sustainable Development Goals (SDGs) continue to guide, stimulate and strengthen our commitment to sustainable business. In 2019, this commitment was achieved specifically through: • analysing the wider economic and social impact of our business, as presented in our True Value analysis; • driving digital democracy by connecting the unconnected and deepening digital inclusion; • providing products and services that support and promote financial inclusion; • enhancing access to healthcare, education, clean and affordable energy; and • a targeted approach to building the capacity of local suppliers to engage in our supply chain; • ongoing workforce diversity for the empowerment of women, differently-abled persons and the youth. 2