2019 Sustainable Business Report

SAFARICOM SUSTAINABLE BUSINESS REPORT 2019 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT CONCLUDING REMARKS 28 We consider sound corporate governance, ethical conduct, robust risk management and regulatory compliance to be fundamental to our commercial sustainability. We must operate ethically, transparently and accountably if we are to avoid legal and reputational risks and maintain high employee and investor trust and confidence to maintain our sustainability and success. CORPORATE GOVERNANCE We continuously assess our governance operating model to ensure that robust internal governing bodies and proper systems/processes are in place to support our leadership team to drive change, set strategic direction and formulate high-level goals and policies centred around creating equal opportunities for economic advancement that are accessible to all levels of society. The Board is responsible for overall governance and risk, through its audit and risk sub-committee. The ethics committee provides strategic direction on ethics and governance. A NEW MANAGEMENT STRUCTURE FOR ENHANCED SECURITY In November 2018, in line with our strategy and purpose of transforming lives, performance ambition and the realities of our operating environments, we reorganised our ways of working to enhance our focus on the customer and strategically align teams for improved execution. The Corporate Security division, formerly Risk, is headed by the Chief Corporate Security Officer who now has responsibility for all aspects of corporate risk and security, including cyber security. To consolidate its assurance remit and make it independent of the Technology Division, the Cyber Security Department now falls under Corporate Security, which is tasked with safeguarding network security. The Chief Corporate Security Officer and the Internal Audit team continue to report to the Board audit committee. The Compliance and Fraud Prevention functions were merged to improve efficiency and avoid overlapping activities such as fraud-related controls and mitigations, ethics management and compliance and controls monitoring. GOVERNANCE, BUSINESS ETHICS AND RISK Key SDGs “We must operate ethically, transparently and accountably… to maintain our sustainability and success.”