2019 Sustainable Business Report

SAFARICOM SUSTAINABLE BUSINESS REPORT 2019 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT CONCLUDING REMARKS 26 OUR MATERIAL TOPICS Our material topics around sustainability are environmental, social, economic and governance imperatives and opportunities for our organisation and all our stakeholders. This section describes our five most material topics, how they affect our operations and how we respond to them as an organisation. As part of our ongoing commitment to the SDGs, we have included those Goals to which we have aligned our efforts this year in each chapter. In FY19, Regulatory Environment has emerged as a new material topic, and all these topics are material to all entities within the organisation. IN THIS SECTION 28 GOVERNANCE, BUSINESS ETHICS AND RISK 33 REGULATORY ENVIRONMENT 35 OUR NETWORK 39 ENVIRONMENTAL STEWARDSHIP 47 INNOVATION 26