Safaricom 2018 Sustainable Business Report

5 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT 2018 SUSTAINABLE BUSINESS REPORT Our pledge to our stakeholders In line with our purpose of transforming lives, Safaricom remains committed to putting our customers first, delivering relevant products and services, and enhancing operational excellence. By running a sustainable business, we seek to contribute towards improving the quality of life of every Kenyan. We also seek to contribute to sustainable living throughout Kenya and are committed to managing our operations in a responsible and ethical manner. On behalf of the board, we acknowledge our responsibility to ensure the integrity of this sustainable business report and are confident that it presents the progress we have made towards our goal of building a more sustainable future with satisfactory accuracy and impartiality. Nicholas Nganga Robert Collymore Chairman Chief Executive Officer