Safaricom 2018 Sustainable Business Report

61 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT 2018 SUSTAINABLE BUSINESS REPORT REGULATORS Regulatory bodies are the means through which the people of a nation can supervise the activities of organisations and companies. The fundamental goal of any regulator is to protect the safety and interests of the public, which typically means ensuring that there is adequate, healthy competition among providers and that the public are protected from misleading or unscrupulous business practices. We are overseen by eight regulatory authorities and our chief regulator is the Communications Authority of Kenya (CA), which is the regulatory authority for the Information, Communications and Technology (ICT) sector in Kenya. OUR RELATIONSHIP WITH OUR REGULATORS Our services play an important and, occasionally, critical role in the daily lives of over 29 million Kenyans. As a result, our regulators expect us to provide our services in a reasonable, responsible, ethical and environmentally sensitive manner, providing customers with adequate information and support to access and enjoy our services, while respecting their rights. Our regulators also require us to compete for business fairly and to play our part in helping to empower and transform the lives of Kenyans through innovation and investment. Our primary regulators Regulator Mandate Issues on which we engage Communications Authority of Kenya (CA) The CA is the regulatory authority for the ICT sector in Kenya. It works to ensure the people of Kenya receive the best possible services from communications providers. • Licensing • Spectrum Management • Consumer issues • Quality of Service (QoS) and Quality of Experience (QoE) • SIM-card Registration Regulations • Universal Service Fund (USF) Regulator Mandate Issues on which we engage Competition Authority of Kenya (CAK) The CAK works to promote competition for the benefit of consumers, businesses and the economy as a whole. • Competition and Trade practices • Consumer issues Central Bank of Kenya (CBK) The CBK seeks to promote and maintain a stable, efficient financial system that serves the economy and the people of Kenya. • Mobile money transfer services (M-PESA) • International money transfer services Kenya Revenue Authority (KRA) The KRA is responsible for the efficient assessment and collection of revenue (taxes) on behalf of the government. • Taxation National Environment Management Authority (NEMA) NEMA is mandated to ensure the natural resources and environment of Kenya are managed in a sustainable manner • Environmental Impact Assessments • Environmental Audits • E-waste management • Energy management regulations • Climate change Betting Control and Licensing Board (BCLB) The BCLB seeks to promote reasonable, legal and sustainable gambling activities in Kenya and authorises lotteries and prize competitions. • Safaricom promotions Kenya Civil Aviation Authority (KCAA) The KCAA is responsible for the safety and management of the Kenyan airspace. • Site acquisitions • Approval of proposed Base Transceiver Stations Capital Markets Authority (CMA) The CMA protects the interests of investors and publicly-listed companies through licensing and supervising the capital markets industry. • Corporate Governance