Safaricom 2018 Sustainable Business Report

20 INTRODUCTION OUR BUSINESS OUR MATERIAL TOPICS STAKEHOLDER ENGAGEMENT 2018 SUSTAINABLE BUSINESS REPORT The Goal: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all. What it means to us: Provide decent work within Safaricom and its broader ecosystem. Ensure all employees are empowered and able to thrive. Examples of our contribution: • 102,337 merchants trading using our payment platform during the year. • Over 20 million customers making an average of 11 transactions per month using our M-PESA mobile money platform. • All guarding contracts receive a living wage. The Goal: Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation. What it means to us: Deliver connectivity and innovative products and services of unrivalled quality to meet the needs of Kenyans. Examples of our contribution: • Over 96% of the population of Kenya is now able to access 2G services and 86% is now able to access 3G services. • More than 141,700 Kenyan homes now able to access high speed broadband connectivity through our fibre optic network. The Goal: Reduce inequality within and among countries. What it means to us: Reduce inequalities by providing everyone with equal access to opportunities, especially vulnerable groups, using our leadership, network, technologies and solutions. Examples of our contribution: • 50% of employees and 32% of senior management working at Safaricom are women. • 57 women have received additional support and mentorship through our Women in Leadership programme, which aims to grow female representation in senior management to 50% parity by 2020. • More than 324,000 affordable devices, such as the Neon Kicka, sold during the year to help low-income earners access mobile services. • We increased the number of women-owned businesses from which we purchase from 20 to 39 during the year and our target is to ensure women-owned businesses account for 10% of procurement spend by 2020.