Our services play an important, and occasionally critical, role in the daily lives of over 28 million Kenyans.
As a result, our regulators expect us to provide these services in a reasonable, responsible, ethical and environmentally sensitive manner, providing customers with adequate information and support to access and enjoy our services, while respecting their rights.
Our regulators also require us to compete for business fairly and to play our part in helping to empower and transform the lives of Kenyans through innovation and investment.
We are overseen by eight regulatory authorities and our chief regulator is the Communications Authority (CA), which is the regulatory authority for the communications sector in Kenya. The purpose of the CA is to ensure the people of Kenya receive the best possible services from communications providers. This responsibility requires making sure that there is adequate, healthy competition among providers, and that the public are protected from misleading or unscrupulous business practices. We engage with the CA on issues such as Quality of Service (QoS) measurements, SIM Registration Regulations, ICT sector regulations and the Universal Service Fund (USF).