Independent Quality of Service (QoS) testing is one of the main indicators we use to monitor and manage the quality of our network. During the year, the Safaricom network was comprehensively evaluated by P3 Communications and was awarded the ‘Best in Test’ P3 certification for both voice and data among Kenyan operators.
We exceeded our target of scoring 650 points with a score of 733 out of a possible 1000, which is a 39% improvement on our performance last year when we scored 527 points. Our nearest competitor scored 358 points. Our results were also the best from the African countries measured by P3, which include Kenya, Ghana, South Africa and Egypt.
The seven KPIs tabulated in the preceding table are a simplified illustration of the full scope measured for the P3 Certification Benchmark criteria. For the purposes of this disclosure, we have ranked ourselves against the other Kenyan mobile operators. As the table reflects, we made significant gains in terms of our dropped call ratio, which can be attributed to our ongoing investment in the network and, in particular, the expansion of our 3G and 4G coverage.