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Using your PostPay line

Checking your PostPay Balance

Check your PostPay balance easily by dialling * 200 #

To check your balance via SMS:

  • Go to Messages and create a "New Message".
  • Type the word "balance".
  • Send to 200.
  • Await response from Safaricom confirming your balance.

This service is free. 

Check Your PostPay Bill Online

You can now access your Safaricom PostPay Bill information at the click of your mouse.

  • Simply log on to the site: https://selfcare.safaricom.co.ke
  • Enter your login: your mobile number without 0 prefix.
  • Enter your password; if you have forgotten it or do not have one , click on "Request password" and enter your mobile number. Your password will be sent to your phone via SMS.
  • Select your service type, e.g. Telephony, and to login.

Paying your PostPay Bill

Existing M-PESA rules apply when paying bills: Maximum transaction amount per day is KSHs.140,000 and the maximum amount transferable per transaction is KSHs.70,000.

 

How to pay your Safaricom PostPay Bill

  • You need to be an M-PESA registered customer
  • Ensure you have sufficient funds in your M-PESA account to cover the amount you are paying
  • Go to M-PESA on your phone Menu
  • Select Payment Services
  • Select PayBill
  • Enter the business number 200200
  • Enter the mobile number or account number you wish to make payment to
  • Enter the amount you wish to pay (between KSHs.10 – KSHs.70,000)
  • Enter your M-PESA PIN
  • Confirm details are correct and press OK
  • Your PostPay account will be updated within the hour

 

Pay other Bills

  • You need to be an M-PESA registered customer
  • Go to M-PESA on your phone menu
  • Select Payment Services
  • Select PayBill
  • Enter 'Business Number' of the company you are making payment to*
  • Enter the 'Account Number' of the bill you wish to pay*
  • Enter the amount you wish to pay (between KSHs.10 – KSHs.70,000)
  • Enter your M-PESA PIN
  • Confirm details are correct and press OK

*Confirm if the company you intend to pay the bill to accepts payments via M-PESA before transferring cash. They will give you their 'Business Number' and advise on the appropriate 'Account Number' that you will enter into your M-PESA menu while making the payment. They will also advise on any applicable charges.

 

How to check the cost of a transaction to any PayBill number

  • Dial *234#
  • Select “Tariff Query”
  • Select the “ Lipa na M-PESA” option
  • Enter the PayBill number
  • Enter the amount
  • You will receive a notification of how much it will cost you to make the payment of the specified amount

Calls & SMS Barring

Service Type Shortcut
Bar All Outgoing calls Activate by Dialing  *33*0000#
  Deactivate by Dialing #33*0000#
   
Bar All outgoing SMS Activate by Dialing  *33*0000*16#
  Deactivate by Dialing #33*0000*16#
   
Bar All incoming calls Activate by Dialing  *35*0000#
   Deactivate by Dialing #35*0000#
   
Bar All incoming SMS Activate by Dialing  *35*0000*16#
  Deactivate by Dialing #35*0000*16#
   
Bar incoming calls when roaming Activate by Dialing  *351*0000#
  Deactivate by Dialing #351*0000#
   
 Bar All incoming calls except home calls (when roaming)  Activate by Dialing  *332*0000#
  Deactivate by Dialing #332*0000#
   
Bar all International calls Activate by Dialing  *331*0000#
  Deactivate by Dialing #331*0000#
   
Deactivate all barring #330*0000#