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Voicemail

Voicemail is offered to all Safaricom customers that allows for voice messages to be left when one is busy on another call, can’t answer calls or the phone is off.

Activation /deactivation

 

Voicemail when unreachable:

  1. Activation - Dial **62*0722122#
  2. Deactivation - Dial ##62#

 

Voicemail when Busy on another call:

  1. Activation - **67*0722122#
  2. Deactivation - Dial ##67#

 

Voicemail when there is No reply:

  1. Activation - Dial **61*0722122#
  2. Deactivation – Dial ##61#

 

NOTE

  • To activate All voicemail  diverts - Dial *222# 
  • To deactivate All voicemail  diverts - Dial ##002# 

 

Retrieving Voicemail Messages

  1. Call 111 for free and follow the instructions
  2. The default Voicemail PIN is 1234 which you need to change