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FLEX

SIM Registration

Register your Safaricom SIM card and help in the fight against SIM related crimes

Register all lines including those belonging to children under the age of 18 and SIM cards used in Safaricom modems or any other data devices such as iPads, iPhones and Tablets.  This is important as it will help reduce SIM related crimes such as hate messages, kidnappings, fraud in mobile money and many others.

We have simplified the process for you;

  • If you have not registered your SIM, all you need to do is visit any Safaricom shop, Dealer or an M-PESA agent. Remember to bring your national ID or other official identification documents.
  • Those who have registered on M-PESA but have not updated their physical address, postal address and alternative number should dial *232# to update and complete registration.
  • To confirm if you are fully registered, Dial *232#.

 

Register TODAY to avoid disconnection!

Choosing Your Plan

PrePay

Call, text, surf the Internet, transfer money, stay informed and entertained using your Safaricom line.

We offer you a fresh and exciting communication experience with the best service and PrePay tariffs and plans around. Whether you are in the Mara or seated comfortably in your home you can rely on us to keep you connected. With affordable rates and a wide array of services tailor-made for you, we offer you a communication experience that is unrivalled.

The Safaricom Bonga Points also ensures that you get more out of your Safaricom line just by using it.  So what are you waiting for? Get connected to the strongest network in Kenya. Welcome to the Safaricom Family.

 

PostPay

Continue communicating without the concern of disrupted conversations due to insufficient credit, plus get access to exclusive new services.

 

Safaricom PostPay offers you peace of mind as you don’t need to worry about airtime running out at those critical moments. What’s more you no longer have to waste critical minutes going to the shops to buy credit when the need arises plus with competitive tariffs you can be assured of great savings on voice calls.

To be part of the PostPay experience all you need to do is visit a Safaricom shop near you with a filled Safaricom Customer Agreement and Safaricom Credit Application Form.

You will also be required to enclose copies of the following documents:

  • Certificate of Registration
  • PIN Certificate
  • VAT Certificate (for Corporates)
  • Identity Document or Passport

 

Ready for the Safaricom PostPay life? Download your Customer Agreement and Safaricom Credit Application Form

East African Roaming

No need of buying a new line when travelling out of Kenya.

You no longer have to worry about staying out of touch thanks to the new East African roaming rates covering Uganda, Rwanda and South Sudan. Roam with your Safaricom line when in these three countries and enjoy calling at only KSHs.10.

 

How to activate roaming

Before you travel ensure that roaming is activated on your line by simply dialling 200 for free or visit any Safaricom Retail Centre.

You will then be able to make and receive calls as well as SMSes.

 

How to make calls and send SMS while roaming overseas

You can call any destination within the country you are visiting by simply dialling the relevant area code and number.

To call home (Kenya): Dial + 254 followed by the desired number, e.g., for Safaricom mobile, dial +254 7xx xxxxxx, and for Nairobi landline, dial +254 20 xxxxxx.

To call other countries, simply dial + country code, area code, number, e.g., to call UK, dial + 4477 xxxxxxxxx.

To send SMS to Kenya or to an international number, type your message and send to the number as above.

 

How to control the cost of Roaming

To get maximum benefit from Safaricom Roaming service at a cost you are comfortable with, use Call Diverting or SMS.

 

International Roaming

We know that you like staying connected regardless of what art of the earth you are in. That is why we have designed this service that enables you to make and receive calls as you traverse the world. Explore our international calling and roaming rates to find out how you can continue using your Safaricom line uninterrupted worldwide.

With our negotiated bi-lateral roaming agreements with GSM operators in most of the popular international destinations, you can be sure that we offer you competitive roaming rates that consider your business and tourism interest.

 

Roaming Hints and Tips

  • If on PrePay, take extra scratch cards with you for easy airtime top-up/recharge anytime.
  • Don’t forget to pack your mobile phone charger and a travel plug adaptor.
  • Write down your Voicemail password so that you can access your messages while away.
  • Remember you could dial 112 for Emergency Services from any destination for FREE.

M-PESA Kadogo

Safaricom has introduced a new M-PESA tariff in order to drive financial inclusion that will allow M-PESA customers to carry out specific transactions that are KSHs.100 and below for free. M-PESA customers will now also be able to send as little as KSHs.1.

 

Our Digital Assets

Our Online Assets

We are more than just a telco but an organisation that transforms lives for the better. We do all this through our different services and products plus many other initiatives.

 

OUR BRAND

This is for you

My Kenya

Open Your Eyes Kenya

Naweza na Safaricom

Michael Joseph Center

Our Blog

Blaze

 

Why Safaricom

At Safaricom, we owe our success to the outstanding people who make it happen for our customers every single day. We don't just say we're passionate about our people - we mean it. We always listen to what our people have to say. We always reward those who are dedicated to performing at their very best.

'We're at our best when you're at yours are not just words, they are our beliefs. We provide our employees with a world of opportunities to help them discover and develop their talents. This not only enables them to make better professional contributions, but also enhances their personal growth.

 

Entertainment

Your phone doesn’t have to be like every other phone. Customise it and give it a personal touch. Step out of the norms that everyone has gotten used to and stand out. Be it through music or ringing tones, we offer you the chance to set yourself aside from the rest. We understand that your personality and interests are what identify you as a person and want to help you express them through our great entertainment packages that are built to complement your personality.

 

Information Services

Need help or assistance? We’ve got you covered.

You no longer have to struggle to find information on different matters. Get accurate and up to date information and timely assistance when you need it easily through your phone.

 

Get More

We offer you more than just communication solutions. We believe in going the extra mile to ensure that we transform your life for the positive. That’s why we introduce services that seek to appreciate you as our client, that seek to give you assistance when you need it and also seek to give you inspiration and guidance when you require it.

 

Flexi Bonga

Shopping for a new phone or tablet just got better. Make use of your Bonga Points and save some cash. Flexi Bonga allows you to redeem your Bonga points to pay for Phones and Tablets at any Safaricom Shop. This means that you have the choice to pay for items on offer even if they are not on the Bonga Matrix list. You can decide to pay half the amount in cash and the other half using Bonga Points. Dial *126*7# to view the different phones and tablets available among other hot deals.

SME

In today’s workplace, productivity and efficiency is closely tied to how well your company communicates. How your employees and partners share information, how you talk with your clients, how you make and receive payments plays a big role in the growth of your company.

However, day to day issues in technology such as server downtime, data loss and security breaches are unpredictable and counter-productive. In the long run, a company will spend a lot of time and money doing upgrades or maintenance. Whether you are a small company, medium or a large corporate, you can take advantage of our secure and reliable solutions ranging from the simple off-the shelf solutions suitable for every SME to the complex ‘tailor-made’ solutions for large corporates.

Wherever your business is, we’ve got you covered. Safaricom has the widest footprint across Kenya and cutting edge technology in cloud, voice, data and mobile payments to help you streamline your business.

The office is not only a physical space. With Safaricom cloud services, the whole world is your office. You can now work from anywhere anytime. By remotely accessing your dedicated Virtual machines, you can install and use applications like online payroll and accounting software through our high speed and secure internet connections.

Millions of people use M-PESA to pay their monthly bills because it is convenient. You can now securely make and receive bulk payments in real-time. Payments can be scheduled to increase efficiency so no delays and long queuing.

 

Corporate Advantage Plus

Corporate Advantage Plus is a new corporate plan that offers you as a Safaricom corporate customer, bundled Minutes, Internet and SMS at preferential rates. The bundles are tailored to provide you with additional value that matches your current spending patterns and requirements.

Key Benefits of Corporate Advantage Plus

  1. Preferential rates for voice, data and SMS bundles
  2. Plan offers an ‘all in one’ to avoid hustle of purchasing voice and data separately

 

Corporate PostPay

This Safaricom PostPay offers you peace of mind as you don’t need to worry about airtime running out at those critical moments. What’s more you no longer have to waste critical minutes going to the shops to buy credit when the need arises. With competitive tariffs you can be assured of great savings on voice calls.

Key Benefits of Corporate PostPay

  1. Business Continuity – no need to worry about airtime running out
  2. Convenience – no need to spend time purchasing and loading credit
  3. Cost Effective – competitive tariffs ensure great savings on voice call

 

Corporate

In today’s workplace, productivity and efficiency is closely tied to how well your company communicates. How your employees and partners share information, how you talk with your clients, how you make and receive payments plays a big role in the growth of your company.

However, day to day issues in technology such as server downtime, data loss and security breaches are unpredictable and counter-productive. In the long run, a company will spend a lot of time and money doing upgrades or maintenance. Whether you are a small company, medium or a large corporate, you can take advantage of our secure and reliable solutions ranging from the simple off-the shelf solutions suitable for every SME to the complex ‘tailor-made’ solutions for large corporates.

Wherever your business is, we’ve got you covered. Safaricom has the widest footprint across Kenya and cutting edge technology in cloud, voice, data and mobile payments to help you streamline your business.

The office is not only a physical space. With Safaricom cloud services, the whole world is your office. You can now work from anywhere anytime. By remotely accessing your dedicated Virtual machines, you can install and use applications like online payroll and accounting software through our high speed and secure internet connections.

Millions of people use M-PESA to pay their monthly bills because it is convenient. You can now securely make and receive bulk payments in real-time. Payments can be scheduled to increase efficiency so no delays and long queuing.

 

M-PESA Kadogo

Safaricom has introduced a new M-PESA tariff in order to drive financial inclusion that will allow M-PESA customers to carry out specific transactions that are KSHs.100 and below for free. M-PESA customers will now also be able to send as little as KSHs.1

Okoa Stima