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Register for M-PESA

Register for your M-PESA account for FREE at any of our authorized M-PESA agents countrywide. To register you will need to provide the following:

  • Your Safaricom mobile number
  • Your first and last name
  • Your date of birth
  • An original identification document
  • To register for M-PESA, you will be required to present one of the following original identification documents:
  • Kenyan National ID
  • Passport, Military ID
  • Diplomatic ID
  • Alien ID 

You will be asked to attach a copy of your ID to your registration form* if you intend to receive more than KSh 100,000 into your M-PESA account per calendar year (January – December).

*copies of identification documents will be forwarded to Safaricom for record keeping

Activating your M-PESA

M-PESA will send you and the Agent an SMS confirming that the registration has been successful. Activate your M-PESA menu on your account using the '4-digit Start Key' sent to you by M-PESA as per the following instructions:

  • Go to Safaricom Menu and select M-PESA
  • Select ‘Activate’ or ‘Wezesha’
  • Enter the ‘Start Key’ (4-digit number received from M-PESA)
  • Create a new PIN (a preferred 4-digit number that will be your PIN)
  • Confirm the PIN by entering the 4-digit number again
  • Enter your ID number (same as the one the agent entered upon registration)

M-PESA will send a menu to your phone with a ‘Secret Word’, press OK on receipt.

If you do not receive a Start Key upon registration or accidentally delete your Start Key SMS:

  • Call line 234, or go to any Safaricom Retail Shop and request for a new Start Key
  • A new Start Key will be sent to you via SMS on your mobile number
  • Activate your M-PESA account as per instructions above
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