Buying Airtime

Buy airtime is a service that allows you to purchase airtime via funds available in your M-PESA.

You can buy airtime for self or other numbers. This service is available via the following channels:

  1. Safaricom Menu or SIM Toolkit
  2. M-PESA Super App
  3. MySafaricom App
  4. USSD *334#

A. Buy Airtime via Safaricom Menu

  • Go to Safaricom Menu or SIM Toolkit
  • Select M-PESA
  • Select Buy Airtime or Bundles
  • Slecet Buy Airtime
  • Select My Phone (if you intend to buy airtime for your line) or Select Other Phone (if you would like to buy airtime to other number).

B. Buy Airtime on M-PESA Super App

  • Launch the M-PESA Super App
  • Select Airtime icon
  • Select either “Buy For My Number” or “Buy for Oher Number”
    • If buying for another number, enter the number and amount you wish to spend on airtime
  • Select enter amount and confirm
  • Complete the transaction using M-PESA PIN or biometric authentication

C. Buy Airtime on My Safaricom App

  • Launch My Safaricom App.
  • On the home screen, select Airtime Top up
    • You can buy airtime through M-PESA or top up with a scratch card.
  • If buying airtime using M-PESA, select M-PESA option
  • Select either top-up to “My Number” or “Other Number”
    • If buying for another number, enter the number or select number from phone book
  • Enter amount or select from the denomination displayed on the screen
  • A pop-up message appears, select buy
  • Enter your M-PESA PIN
  • A pop-up message appears showing the transaction details. Select done. 

Top-up via Scratch Card using My Safaricom App:

  • Launch My Safaricom app
  • Select Airtime Top Up
  • Select Scratch Card
  • Select either “My Number” (if you intend to load your own line) or “Other Number” (if you intend to load other number)
  • Enter 16 Digit PIN Number on scratch card.
  • Select Top up
  • You also have an option to Scan Scratch Card 

D. Buy Airtime via USSD:

  • Dial *334#
  • Select buy airtime
  • Choose either my phone or other phone
    • To buy for other number enter the number or choose from the phonebook
  • Enter the amount you wish to spend on airtime
  • Enter M-PESA PIN
    • If buying for another number, Hakikisha prompt will pop up that prompts you to either select Accept or 2. Cancel.
  • You will receive a pop-up confirmation that your request is being processed and an SMS confirmation that the airtime purchase was successful.

 Note: Hakikisha service will allow M-PESA customers to confirm the names of the recipient to    validate a Send money, Buy Airtime, Lipa na M-PESA or M-PESA Agent Withdrawal transaction.

 Minimum Airtime purchase is Kshs. 5; maximum is Ksh 10,000.

There is no transaction fee charged when buying airtime.

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