This is where fraudsters trick M-PESA customers to follow instructions for send money via USSD (*334#) to a fraudster number. 

In addition to send money via the App or SIM toolkit, a customer can also send money via ussd by dialing *334#

Do not follow instructions to send money from unknown people who could be fraudsters. Instead hang up and or ignore caller.


Online Support Team

Twitter – @Safaricom_Care and @SafaricomPLC

Facebook – www.facebook.com/SafaricomPLC

Customer Support Team

PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For more fraud tips

Website: https://www.safaricom.co.ke/personal/index.php/impersonation

USSD: *100*6*7# - Jichanue Fraud Tips

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