Fake/old M-PESA message

This is among one of the frequent scamming methods experienced by Safaricom users. A copy of M-PESA message received would look authentic, however, the message content is usually modified. Example ‘new M-PESA balance’ would be read as *LOCKED*. Avoid calling back the number of the sender or attempting to reverse the erroneously sent money, even upon their request. 

Note that a genuine M-PESA message is sent from MPESA and not a customer’s line.

Do not refund the money as directed, instead request the sender to forward the message to 456 or call Safaricom for assistance.

Upon receiving a fake message, forward via SMS to 333 for free to ensure the numbers are blocked and other customers may not be defrauded in the future.

Online Support Team

Twitter – @Safaricom_Care and @SafaricomPLC

Facebook – www.facebook.com/SafaricomPLC

Customer Support Team

PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For more fraud tips

Website: https://www.safaricom.co.ke/personal/index.php/impersonation

USSD: *100*6*7# - Jichanue Fraud Tips

Related Content

Invest in Us

Where investors belong


Was this information helpful? If not tell us how we can improve safaricom imagessafaricom images

Manage all your services in one App

Safaricom Neo