ATM fraud

This is where a customer is tricked by a fraudster into disclosing the code used to withdrawn funds from a customer’s M-PESA wallet account via ATM. It is important to follow the ATM withdrawal instructions and never disclose the code used to complete the transaction with anyone.

Do not divulge any other information such as one-time passcodes, ATM withdrawal codes, authentication codes with anyone. Keep your PINS and Passwords SECRET

Online Support Team

Twitter – @Safaricom_Care and @SafaricomPLC

Facebook – www.facebook.com/SafaricomPLC

Customer Support Team

PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For more fraud tips

Website: https://www.safaricom.co.ke/personal/index.php/impersonation

USSD: *100*6*7# - Jichanue Fraud Tips

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