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My Safaricom App

My Safaricom App

MySafaricom App offers you a convenient self-service channel to manage your Safaricom account and interact with our customer care. Whether you are an Android or iOS user, you may download the App from the Apple Store or from the Google Play Store and enjoy convenience.


How to Download and Setup mysafaricom APP

Download App

Download the app from Appstore or Playstore

Launch App

Open the app and verify your number

Generate PIN

Generate your unique PIN

Enter PIN

Enter your unique PIN

Accept Terms

Accept terms and conditions


Enjoy the mySafaricom App

Services available on mysafaricom APP

M-PESA Statement

Request for an M-PESA statement

Bonga Points

View, redeem and transfer Bonga points

Buy Data

Buy data and SMS bundles


Top up

Customer Care Assistance

Talk to a customer care agent through Live Chat, Facebook or Twitter

SMS Services

Management of SMS services

Monthly Bills

Request for PostPay monthly bill

How to secure App

Go to setting > Secure with PIN and activate using the Service PIN. You will be required to enter this PIN whenever you access the App.

Extra Features

PostPay customers can request for their monthly bill, to be sent to an email of choice.

MySafaricom App Data Promotion Terms and Conditions