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My Safaricom App

MySafaricom App offers you a convenient self-service channel to manage your Safaricom account and interact with our customer care. Whether you are an Android or iOS user, you may download the App from the Apple Store or from the Google Play Store and enjoy convenience.

How to download the mySafaricom App

  • Download the App from either the Safaricom Appstore or Google Playstore.
  • Launch the App , enter your mobile number Email (optional) and click Generate PIN
  • You will receive an SMS with a One Time PIN (OTP). DO NOT SHARE THIS PIN
  • The OTP is automatically read by the phone.
  • Accept the Terms and Conditions and the App will launch the homepage.

Services are available on mySafaricom App

  • Request for an M-PESA statement
  • View, redeem and transfer Bonga points
  • Buy data and SMS bundle
  • Top Up
  • Talk to a customer care agent through Live Chat, Facebook or
  • Management of SMS services 

How to secure App

Go to setting > Secure with PIN and activate using the Service PIN. You will be required to enter this PIN whenever you access the App.

Extra Features

PostPay customers can request for their monthly bill, to be sent to an email of choice.

MySafaricom App Data Promotion Terms and Conditions