Fake Safaricom branded online links/websites

This is where fraudsters use fake links with the aim of mining personal information from customers. Often, the links mimic Safaricom products but they are always misspelt with one or two words missing.

A fake branded link or website is one that poses as Safaricom’s authentic website, that may apply mechanisms to create bugs and malware on one’s device. Such links and websites destroy the reputation of our organization, due to the inconveniences caused.

Existing or potential Customer should know

  • the genuine Safaricom website and social media pages. safaricom.co.ke

  • Genuine Safaricom URLs or contacts will be found on our official website or pages. Always check source

 

How can customers stay on the lookout for fake links or websites and avoid being a victim?

 

  • Don’t click the link instead the customer should hover around it to show/display the real link

  • Customers should watch out for links that are not from encrypted secure channels (Https)

  • Customers should also watch out for misspelt, shortened or mimicking of company names sometimes with added extras. Example safcom254, safricorn, safdata etc

  • Check the source of the link that has been shared. Safaricom only contacts you from Safaricom or MPESA. If it was a forward from one of your contacts always as for the source but also be cautious and do the already prescribed check.

  • Be careful of links asking for personal information sometimes with a false promise of reward or deal. Don’t share your personal details with unknown persons

  • For social media accounts or handles, customers can look out for the age of the account. Our official accounts/handles are a little old as compared to some of the fake accounts which are pretty new and young.

  • Customers can also check the number of followers an account has. Some of the fake accounts/handles have very few followers, which is unlikely for a corporate of Safaricom’s size

  • Fake links/websites can use and display genuine logos or use genuine company images and videos to confuse a customer. Customers should not only focus on the logo or images displayed but check for all other tricks mentioned above.

 

Customers can report by contacting Safaricom directly through the various customer touchpoints

  • If on text forward the link and number that sent it via SMS to 333 for free

  • Share the screengrabs of suspected links to our Social media handles or customer care email whichever is convenient

Always ensure to notify Safaricom of imposters and suspicious branded links/websites/social media handles.

Our social Media handles:

Online Support Team

Twitter – @Safaricom_Care and @SafaricomPLC

Facebook – www.facebook.com/SafaricomPLC

Customer Support Team

PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For more fraud tips

Website: https://www.safaricom.co.ke/personal/index.php/impersonation

USSD: *100*6*7# - Jichanue Fraud Tips

 

Related Content

Safaricom only calls from 0722000000

Online Support Team

Twitter – @Safaricom_Care and @SafaricomPLC

Facebook – www.facebook.com/SafaricomPLC

Customer Support Team

PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
Email: customercare@safaricom.co.ke

For more fraud tips

Website: https://www.safaricom.co.ke/personal/index.php/impersonation

USSD: *100*6*7# - Jichanue Fraud Tips

  • Safaricom staff WILL NEVER ask you for your PINs. Your PIN is your secret. PIN Yako Siri Yako.
  • NEVER give your SIM PIN, MPESA PIN, One Time PIN (OTP) or passwords to anyone via phone, email, SMS or in person.

There is no such thing as double registration. Don’t be conned or threatened by anyone instead report the number to 333.

Register your voice as your password. Never disclose your personal Information or PINS with anyone

  • Do not follow instructions from unknown callers or fall for too good to be true stories.
  • Always verify with your known contacts before sending money   

  • Do not share your personal details, call records and M-pesa details like balance with anyone who calls you.

  • Keep your personal information such ID number, date of birth, full names private.

Change your PIN immediately . Make sure your PIN is not easy to guess. Avoid using PINS such as year of birth.

Contact Safaricom as soon as you suspect your details or phone has been compromised.

Do not press any codes on your phone as directed by anyone allegedly from Safaricom. You could block your line or send money to a conman.

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