Common Hoax


Fake promotions

Find out more

Fake relief payments

Find out more

Fake loans

Find out more

Fake appeal/Emergency from unknown number

Find out more

Safaricom only calls from 0722000000

Online Support Team

Twitter – @Safaricom_Care and @SafaricomPLC

Facebook –

Customer Support Team

PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)

For more fraud tips


USSD: *100*6*7# - Jichanue Fraud Tips

  1. Safaricom staff WILL NEVER ask you for your PINs. Your PIN is your secret. PIN Yako Siri Yako.
  2. NEVER give your SIM PIN, MPESA PIN, One Time PIN (OTP) or passwords to anyone via phone, email, SMS or in person.

There is no such thing as double registration. Don’t be conned or threatened by anyone instead report the number to 333.

Register your voice as your password. Never disclose your personal Information or PINS with anyone

  1. Do not follow instructions from unknown callers or fall for too good to be true stories.
  2. Always verify with your known contacts before sending money   

Do not share your personal details, call records and M-pesa details like balance with anyone who calls you.


Keep your personal information such ID number, date of birth, full names private.

Change your PIN immediately . Make sure your PIN is not easy to guess. Avoid using PINS such as year of birth.

Contact Safaricom as soon as you suspect your details or phone has been compromised.

Do not press any codes on your phone as directed by anyone allegedly from Safaricom. You could block your line or send money to a conman.

Invest in Us

Where investors belong


Was this information helpful? If not tell us how we can improve safaricom imagessafaricom images

Manage all your services in one App

Safaricom Neo

This website uses cookies to ensure you get the best experience on our website. Read our Cookie Policy to learn more