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Zuri is your very own Chatbot Assistant who works 24/7 to enhance your Safaricom experience and is available at the touch of a button. Zuri enables you to interact with Safaricom easily, ensuring you are always connected. You can use Zuri to access the following services:

  • Buying data bundles
  • Airtime Top up
  • Check Balance
  • M-PESA reversal
  • Chargeable SMS services
  • How To services including Getting PUK, Unlocking M-PESA account, Accessing M-Shwari or KCB loan

How to Access Zuri

You can access Zuri Chatbot on Telegram or on Facebook Messenger. Simply follow the links below