Frequently Asked Questions

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Frequently Asked Questions for Safaricom products and services.

Search Frequently Asked Questions Internet for Mobile M-PESA Voice and SMS Plans Bundle Offers Roaming and International Calling Bonga Loyalty Programme Value Added Services Business Solutions Retail/Safaricom Shop Promotions and Offers Social Innovation Brand Supplier Onboarding SIM and Services Regulations

Internet for Mobile

1. 5G for Mobile Data Monthly Bundles FAQs
2. YouTube Bundle
3. All In One Monthly Bundles
4. Bonga Data Bundles
5. Safaricom Data Bundles
6. Free Facebook
7. Safaricom Home Fibre
8. Safaricom Wi-Fi Zone
9. Unlock Your Free 500 MBs
10. Internet for Business
11. Unlock Your Deal of The Day
12. Internet for Free
13. 5G
14. Baze
15. Nyoosha Shilingi Offer
16. Data Roaming - Share When There
17. Easy Data Bundles
18. Out of Bundle
19. Safaricom Digital TV & Internet Box
20. Data
21. 4G+
22. International Calling Bundles
23. Sambaza Internet
24. SWIFT Squad
25. Buying Data Bundles FAQs - Safaricom
26. Don't Wait, Do Things Safaricom 4G

M-PESA

1. M-PESA Bulk Payment (B2C)
2. M-PESA Account Management
3. Send to Mobile
4. M-PESA Terrapay
5. Roaming Pickup
6. M-PESA Business Channels and Portals
7. M-PESA Western Union
8. Frequently Asked Questions for B2B Payments
9. Alipay M-PESA
10. M-PESA Paybill
11. Fuliza ya Biashara
12. M-PESA Agent Withdrawal
13. M-PESA GlobalPay
14. M-PESA Go
15. Merchant & Paybill Interoperability Service
16. M-PESA Business App
17. Back To School With Lipa Na M-PESA
19. KCB M-PESA
20. Black Friday With Lipa Na M-PESA
21. M-PESA Jumia Discount Campaign
22. Pochi La Biashara
23. Lipa Na M-Pesa Do More Merchant Promotion
24. Lipa Na M-Pesa Do More Consumer Promotion
25. Ali Express 11.11 Campaign 10% Cashback
26. Halal Pesa FAQ
27. Book Bus Tickets
28. Tunukiwa Dabo Dabo
29. M-PESA Short-Term Pay Bill
30. AliExpress M-PESA
31. M-Shwari #52 Week Savings Challenge
32. Fuliza M-PESA
33. M-PESA Global
34. Revised M-PESA Charges
35. M-PESA Business Loan
36. Google Play M-PESA Integration
37. M-PESA Tuma Popote
38. M-PESA PayPal Service
39. Lipa Na M-PESA Cash Back Promotion
40. Nilipe Na M-PESA
41. Okoa Stima
42. Lipa Karo
43. IMT East Africa
44. International Money Transfer
45. Bill Manager
46. M-PESA Chama Account
47. M-Ledger
48. M-Shwari Lock Savings Account
49. M-Shwari FAQs - Safaricom
50. M-PESA Statement
51. Hakikisha
52. M-PESA Rates

Voice and SMS Plans

1. VoLTE FAQs
2. Easy Talk Bundle
3. Tunukiwa 20 At 20 Offers
4. SMS Bundles Promotion
5. Tunukiwa
6. Retirement of Platinum Service
7. Voice Plan
8. Safaricom Platinum Service
9. FLEX
10. Advantage Plus Postpay
11. Reverse Call
12. Advantage Plus Prepay

Bundle Offers

1. New Post Pay Bundle Offers

Roaming and International Calling

1. M-PESA Roaming Charges
2. Data Roaming - Share When There
3. Roaming Abroad | Access Voice, SMS & Data Outside Your Geographical Coverage Area | Safaricom

Bonga Loyalty Programme

1. Bonga For Good
2. Bonga Loyalty Card

Value Added Services

1. Niokolee Service
2. M-PESA App
3. Safaricom eSIM
4. Bonga Popote
5. Bonga Deals
6. New Subscriber Registration Consent
7. Multiple Okoa
8. Stori Ibambe
9. Shukrani Kocho Kocho Kenya Nzima
10. Jitambulishe – Voice Biometrics
11. Customer Self Service
12. Songa By Safaricom App

Business Solutions

1. Bulk Data
2. 5G for Business
3. Sponsored Data Solution
4. Shiriki PrePay Airtime
5. Biashara Smart
6. M-PESA Business Till

Retail/Safaricom Shop Promotions and Offers

1. Lipa Mdogo Mdogo

Social Innovation

1. DigiFarm
2. Spark Venture Fund
3. M-TIBA

Brand

1. Chapa Dimba na Safaricom
2. Pamoja Tuungane

Supplier Onboarding

1. Receipting and Invoicing
2. Purchase Orders
3. Tenders (RFQ/RFP)
4. Email Notifications
5. Supplier Portal Password Management
6. Supplier Registration

SIM and Services Regulations

1. SIM Registration Update Requirements
2. Daima Service

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