What are the new tariffs about?

As guided by the Central Bank of Kenya and taking into account the Principles on the Pricing of Mobile Money Services, we has taken the decision to reduce our M-PESA tariffs by up to 45% for lower value transaction bands. This is in consideration of the expiry of the period for the zero-rated M-PESA transactions and the ongoing Covid-19 and economic circumstances.

What is the lowest amount of money I can send on M-PESA?

You can now send as little as Ksh.1 on M-PESA for free. You can also make both payments via buy goods and paybill for up to Kshs.100 for free.

How much does it cost to withdraw Ksh50?

It will now cost you Ksh10 to withdraw between Ksh50 and Ksh100.

What are All in One Monthly Bundles?

All in one bundles are a new integrated voice, data and SMS plan that allow you to choose a voice and data combination that suits your need. Our All in one plans are in Ksh 1,050. Ksh 2,100, Ksh 3,150, Ksh 5,200 and Ksh 10,430 price points. All in one bundles allow our customers free WhatsApp after the bundle is finished so that they can continue keeping in touch. Customers can access these bundles on; USSD *544# The customer then selects the preferred plan available 5 price points

What is Daily 20 Mins +20Mbs for Kes 20 Promotion”?

This is part of the Safaricom@20 birthday celebration offer that will allow our customers to be able to purchase 20Mins +20Mbs for Kes 20 on *444*20# once a day. Please note the offer will still be available on *444*20#

What is Reverse Call?

Reverse Call is a service that allows a customer to make a call with or without airtime and the receiver of the call pays on the caller’s behalf.

DigiFarm is a FREE Safaricom service that offers farmers convenient, one-stop access to quality farm inputs at discounted prices, input loans, learning content on farming as well as access to market. Other value-add services provided through DigiFarm include insurance yield cover and extension services through remote agronomists located at the DigiFarm call center or on ground DigiFarm Village Advisors (DVA).