Our new voice tariff was made with you in mind. Talk and talk some more with a voice plan that does not expire. You also have the freedom to choose how much you would like to spend on talk time. Simply dial *544# and select ‘One voice tariff’ on the menu.
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Enjoy Ultra HD Quality Voice Calls and Videos with sound so clear, it’ll feel like you’re right next to your friends
Read moreOur new data tariff now offers you a data plan with NO EXPIRY DATE. Enjoy the flexibility of purchasing data for any amount of airtime you choose. Simply dial *544#, select 1 on the menu, make your purchase and savor your new data plan.
Read more What happens to my current plan?
To all Safaricom customers,
Nineteen years ago this week, we launched Safaricom and made a commitment to serve you. Our journey has been filled with many happy moments as we marked many milestones together, but as in any relationship, we know there are moments we have perhaps not lived up to your expectations.
Birthdays are great opportunities for renewal and fresh starts and also allow me, as your recently appointed CEO to take a fresh look at how we serve you and what we can do to be of better service to you. We have reviewed all of our products and services, looked at the many customer touch points and examined the customer feedback surveys where you gave us your views, good and bad, about how we serve you.
Today we are making a commitment to being Simple, Transparent and Honest in how we serve you and meet your needs for products that are relevant to you and affordable. I hope that, from today, you will experience for yourself this commitment. I am happy tor receive your feedback.
We want to become a better company, FOR YOU.
Because everything we do, we do it #ForYou.
Yours truly,
Michael Joseph
