Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a Wi-Fi router that will enable you to have wireless and LAN internet access.

Available packages are as below:

Package FIRBE SPEEDS MONTHLY COST FAIR USAGE POLICY (FUP) LIMIT SPEEDS AFTER FAIR USAGE SECURE NET (AT NO COST)
Bronze 8mbps Ksh. 2,999 500GB 1mbps N/A
Silver 20Mbps Ksh. 4,100 1000GB 3Mbps N/A
Gold 40Mbps Ksh. 6,299 1000GB 3Mbps Included
Diamond 100Mbps Ksh. 12,499 1000GB 3Mbps Included
Package FIRBE SPEEDS MOBILE RESOURCES MONTHLY COST FAIR USAGE POLICY (FUP) LIMIT SPEEDS AFTER FAIR USAGE SECURE NET (AT NO COST)
Bronze Plus 8mbps 5GB + 400 Minutes + Unlimited SMS Ksh. 4,049 500GB 1mbps N/A
Silver Plus 20Mbps 5GB + 400 Minutes + Unlimited SMS Ksh. 5,150 1000GB 3Mbps N/A
Gold Plus 40Mbps 5GB + 400 Minutes + Unlimited SMS Ksh. 7,349 1000GB 3Mbps Included
Diamond Plus 100Mbps 5GB + 400 Minutes + Unlimited SMS Ksh. 13,549 1000GB 3Mbps Included

You can request for Safaricom Home Fibre here. If you’re in are in a fibre covered area, you will get a call back from Safaricom within 24 hours.

You will be provided with a WiFi username and Password to connect your device to Safaricom Home Fibre.

To pay:

  1. Download mySafaricom app from your Playstore or AppStore and select the HOME Fibre tab
  2. OR
  3. Use M-PESA PAYBILL no. 150501 and key in your Safaricom Home Fibre account number under the account number section
  4. OR
  5. Via USSD,
    1. Dial *400#
    2. Select Manage your subscriptions
    3. Select your preferred package and make payment via M-PESA
  6. OR
  7. Via Bonga - this allows you to pay for your Safaricom Home fibre subscription using Bonga points. Simply dial *400#, select manage subscriptions, select your account then select renew subscription, select the account no that you are renewing, then select bonga points. You will then confirm payment and input your service PIN. A confirmation SMS will then be sent to your number confirming your successful payment.

Dial *400# and select “Other Services” then the “Change Password” option.

No, you can only use your Bonga Points when you are renewing or paying for a new subscription.

You can change your package on the day of renewal. You will be able to change your subscription by dialing *400*4# and following the prompts.

NOTE: When you change your subscription before your renewal date new, package will take effect and you will forgo the remaining days on the current subscription.

For a new connection, you will be charged a one-off fee of sh3000 in addition to the cost of your preferred package. Payments should be made via the mySafaricom app, M-PESA Paybill 150501 or via *400#

A Fair Usage Policy (FUP) is put in place to govern usage and ensure network standards are maintained. Our Home Fibre plans are subject to FUP and once you hit the FUP threshold, your internet speeds will be throttled based on your selected plan.

Yes, you can. Simply go to mySafaricom app, use M-PESA Paybill 150501 or *400# to make payment

Please send an e-mail to safaricomhome@safaricom.co.ke with details of where you are moving to. Be sure to carry your router with you. A reconnection fee will be levied to customers who do not have their routers and may vary depending on the nature of reconnection. Payments should only be made via mySafaricom app, M-PESA Paybill 150501 or via *400#

Dial *400# and select the “Are you in my area” option. It will prompt you to enter information on your location. Alternatively you can visit the Safaricom HOME website via this link

Please send an e-mail to safaricomhome@safaricom.co.ke with details of your request. Once the service is cancelled, we will make arrangements to collect the WiFi router from your premises. You can also use the same details to connect to your Wi-Fi compatible devices.

Please call 400 from the number that you used to make payment for the service. Alternatively, you can send an e-mail to safaricomhome@safaricom.co.ke

  1. Dial *400#
  2. select “Manage your subscriptions”
  3. select “Existing account”
  4. select “Manage contact number”
  5. “Add contact number”. Please enter number in the format (7xxxxxxxx) then confirm the details.
  6. You will receive an SMS notification confirming the number has been added.

Visit this link and select the “Speeds Checker” tab.

For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email to safaricomhome@safaricom.co.ke.

You can also reach us on social media:

  1. Twitter:@Safaricom_Care
  2. Facebook: Safaricom PLC
  3. Zuri: WhatsApp or save mobile number 0722 000100 on your contacts, open chat and type ‘Hi Zuri’

4G for Home is a Safaricom Home Internet Package, designed to be a fixed home-based Internet service that hooks you up with fast affordable internet on our ever expanding 4G+ network

4G for Home internet will be enabled on a 4G enabled SIM Card, and a designated 4G Router, to guarantee quality of service, a customer will be required to confirm 4G coverage in their premises.

To start you off, you will need to buy a 4G Router + 4G Sim Card at a one-off cost of Ksh 9,999. You will then pay for the 4G package of your choice.

4G for Home has 2 monthly internet package options:

4G Package Price (kes) Volume Full Speed Volume (1Mbps) Validity
3 Mbps 3,699 200 GB 200 GB 30 days
5 Mbps 5,299 400 GB 400 GB 30 days

Speeds will be capped at 3 Mbps or 5 Mbps depending on the plan. Actual speeds will vary due to local conditions and content accessed.

The routers are available in all Safaricom Shops and Select dealers countrywide. You can also Dial *400*2# to submit your 4G for Home request

Simply plug in the 4G Router to a power source. On the front, there are five LED indicators to show the power, mode, WiFi, LAN and signal status. A bright blue LED light indicates that the Router has connected to the internet.

Yes, the password (WI-FI KEY) is printed on the back of the Router.

Dial *400# and select “Other Services” then the “Change Password” option.

  1. Check that you have an active account by dialing *400*3# and select Check account status.
  2. Restart your router by powering off. Press the Power button- Off and On.

If it does not work and you have an active account, Simply call Line 400 from your mobile device or e-mail us via safaricomhome@safaricom.co.ke.

4G for Home service is valid for 30 days and will be disconnected on the anniversary date of your last payment. Unused data bundle resources will not roll over.

Simply dial *400*3# and select Check account status.

To renew the 4G for Home Internet package, simply follow the instructions below:

  1. Dial *400# and select “ 4G for Home
  2. Select “buy 4G Plans”
  3. Select the “Account number”
  4. Select 4G Plan to renew
  5. Select your preferred mode of payment i.e. M-PESA, Postpay or Bonga and confirm payment.
    • If you select M-PESA, you will be prompted to enter 4-digit MPESA PIN.

*Upon successful purchase, you will receive a flash notification of successful payment and a confirmation SMS will be sent to your Mobile number*
Alternatively, you can load airtime directly to the 4G SIM number, Dial *141* recharge code * device SIM card number#

Yes, you can buy a new plan if you have hit the FUP and are throttled to 1Mbps. Simply Dial *400*3# and select “buy 4G Plans” to renew the same plan.

Yes, you can upgrade/downgrade your current plan. Simply dial *400*3# and select change plan.

No, 4G for Home Service will only be available in places where there is good 4G coverage and it will only work on the 4G Router.

No, the SIM in your device will only work on your 4G Router

The Mobile number of your SIM will be printed on a Label at the back of the Router. Alternatively, dial *400# from your registered line select 4G home and Check A/c status, your A/c No is the mobile number of the SIM in the router.

FUP is Fair Usage Policy is put in place to govern usage and ensure network standards are maintained. Our internet plans are subject to FUP and once a customer hits the FUP threshold, Internet speeds are throttled to a maximum of 1 Mbps. To view Fair usage policy, visit www.safaricom.co.ke

This is a product designed to give you an annual home insurance package with the option of being able to pay for your premiums monthly.

This product can be accessed by any Safaricom Home customer while on any of the Fibre packages. Customers will only be allowed to purchase one package with each Safaricom Home account number.

Customers will be required to pay for the service each month via USSD *400# or any other availed channel using their M-PESA accounts.

The package ensures that your home and household items are insured from damage and theft that may be caused by your domestic servants, fire, floods, electrical faults, natural perils etc. Customers also have the advantage of paying for their packages in monthly instalments.

  Home Contents (HC) ALL Risk - (Max 30% of HC)    
Plan Sum Insured Sum Insured Annual Premium Monthly Premium
Hero KES 250,000 KES 75,000 KES 3,000 KES 250
Light KES 500,000 KES 150,000 KES 5,700 KES 475
Medium KES 1,000,000 KES 300,000 KES 16,000 KES 1,350
Pro KES 2,000,000 KES 600,000 KES 19,800 KES 1,650

You should pick the cover that covers the value of Home contents in your home under "Home Content - Sum Insured".

All contents in the house e.g. furniture, fixtures, fittings, clothing, cutlery, crockery, kitchen equipment, entertainment equipment, refrigerators & televisions. You are however only covered within the limit of your package.

The ALL RISK (high risk) Items covered are;

  • Jewelry – subject to maximum of 10% of the total value of ALL RISKS sum insured
  • Laptops & computers, cameras, wrist watches, mobile phones and all other portable electronic items
  • Bicycles

  • Report the claim to Jubilee Insurance within 7 days via any of the following:
    1. Phone call to Jubilee Contact Center – 0709 949000
    2. Email - callcenter@jubileekenya.com
    3. Walk-in to any Jubilee branch.
  • Notify the police within 24 hours of any loss or damage due to theft, malice, riot and strikes.
  • Your claim will be registered and a claim reference number acknowledged within 24 hours.
  • When all the documentation required by Jubilee is provided, the claim will be reviewed within 7 working days and communication sent out.
  • Once the communication is actioned, claim processing will be done within 5 working days.

The customer will be required to submit their full names, ID number, KRA PIN and area of residence on the Jubilee Insurance Website through the link sent by Safaricom.

This is a service that ensures that you have full control over what is accessed on your Safaricom Home Internet connection. This service will offer protection against security threats including viruses, Trojans, spyware, adware and unwanted programs. It will also help protect you from harmful websites such as phishing websites or sites that might contain viruses. You do not need to download or install anything in order to use the Service, it is provided over the Safaricom Home Network.

The service ensures that your household is protected from online threats that may be harmful or inappropriate such as viruses, malware and malicious websites

The product can be accessed by any Safaricom Home Fibre customer on either Fibre only or Fibre plus packages

The service is offered at a cost of Ksh 200 for Customers on Fibre and Fibre Plus Bronze and Silver packages. Dial *400*6# select option 1 Secure Net to buy.There will be no additional cost for Customers on Fibre and Fibre Plus Gold and Diamond packages.

Unfortunately, No.
Customers will not be allowed to purchase SecureNet without having a Safaricom Home Fiber subscription.

You can pay for the service via MPESA or using your post-pay account.

The service allows the customer to filter content from what is accessed by their household through their Safaricom Home Fiber service. It also enables you to have full control of your Home Fibre internet by scheduling quiet time for members of their household

You can access the service by dialing *400# or on the Safaricom Home App by renewing or changing your service plan

You will need to change your existing plan so that you are able to opt in to the service. Your unused Fibre service will prorated hence you will not lose your money

s

You can opt-out of the service by changing your current plan and selecting a package that does not have Secure Net.

Yes, you will get a refund if after paying for the service, you are unable to access it.

Quiet time will allow a customer to choose when to have their Safaricom Home internet switched off. The setting will also allow the customer to set a time where their home internet connection is turned off.

The primary account owner will be the customer who makes payment for the Fibre service.

It is a service that allows Safaricom Home customers to make sure that their families and their homes are protected by enabling them to be in control of the activities in their home from wherever they are..

Safaricom Home CCTV allows you to have the ability to view the activities of your household at all times of the day from wherever you are using any of your devices.

Any Safaricom Home customer is eligible.

You can access it by purchasing a surveillance camera from any Safaricom shops or ordering one from Masoko online store. If the device is ordered from Masoko, it will be delivered to you within 72 hours. You will also be required to have a strong and sustainable Internet connection in your home.

Each device comes with an installation manual to assist you to install the device. If you would like to have the device installed, you should download the Safaricom Home App and request for installation under the 'Get Help Tab'.

You will be charged a one-time cost to purchase the camera. Afterwards, the service is free.

Yes, you can.

Simply call us at 400. If your problem cannot be solved, you will be requested to bring in your device to a Safaricom shop for further assistance.

No, you will not be refunded for your device if you no longer wish to use it.

Kindly check to see if the camera is receiving enough bandwidth from your router. If not, kindly purchase a device that goes by the name, 'Internet repeater' from a Safaricom shop to boost your Internet connectivity to where you have placed the camera.

Simply download the app for the specific device you are using from the App Store or Google Play store and set up the application with the instructions on the device manual. Once done, you should be able to view your home’s activities.

Quiet time will allow a customer to choose when to have their Safaricom Home internet switched off. The setting will also allow the customer to set a time where their home internet connection is turned off.

The primary account owner will be the customer who makes payment for the Fibre service.

  • Build internal units with the support of a senior person in the organization who recognizes the need for a behavioural team either to improve things internally or because it is good for the brand to be seen as innovative.
  • Set up internal teams to have a research producing side, which manages partnerships with academics outside the company, and a research consuming side, which can act as consultants to various internal teams.
  • Recognize that units are financially sustainable because they improve the company’s brand or market position by positioning them as innovative, not because they are closely linked to the company’s core financial KPIs.
  • Establish credibility within the rest of the company by partnering with a big name academic or brand in behavioural science.
  • The leadership should be a strong leader or big personality, and the first 2-3 hires are critical to leverage existing networks, develop linkages and create demand internally.
  • Including big names from academia and policy in the hires or partnerships further underscores the added brand value of establishing an internal behavioural team.
  • Hire a mixture of scientists and behavioral project managers/consultants from external organizations that apply behavioural science. Data scientists and designers can often be hired from within other departments of the organization.
  • Hires for the unit need to have a keen interest and appetite for academic research in order to promote and maintain high-standards of research.
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