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M-PESA customer statement on USSD

What is M-PESA Customer Statement via USSD?

 

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This is a DIY (Do-It-Yourself) service that enables M-PESA customers to access their M-PESA statements on demand and/or monthly, by requesting via *334#.

Will customers need to register afresh for the M-PESA on USSD solution?

 

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Yes. Customers who already receive their monthly M-PESA statements will need to register afresh, to enjoy the added benefits of the revamped solution e.g an E-Stamp etc.

How can one request for a statement older than 1 year?

 

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For statements older than one year, customers are advised to visit our Safaricom Retail centers to receive their statements.

 How will customers register for the service?

 

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The new service is currently available on *334#

  • Dial *334# from an M-PESA registered line

  • Select option 7 – My Account.

  • Select option 3 - M-PESA Statement.

  • Select option 1 - Register for email statement and follow the prompts.

  • Accept Terms and Conditions.

  • Enter a valid e-mail address – and confirm.

  • Confirm your details

  • Enter M-PESA PIN.

  • Await your registration details which will be sent on SMS.

Will customers receive any email after the registration process?

 

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Yes. Customers will receive a notification on the email address provided, with an OTP.

How will customers verify the OTP shared on email?

 

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Customers will:

  • Dial *334#.
  • Select option 7 – My Account
  • Select option 3 – M-PESA Statement.
  • Select Option 1 – Verify Email using OTP.
  • Enter OTP sent on the email provided.

The customer will receive a notification informing them that:

  • They have successfully registered their email address to receive monthly M-PESA statements.
  • They have been opted out of the old M-PESA Statements service.

 How long is the One Time Password valid for and can another one be generated if the initial one expired?

 

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The OTP generated is valid for 24 Hours from the time of request.

However, another OTP can be generated from the M-PESA statement Menu on USSD which the customer can use to verify their email address.

Will customers be able to opt out of the M-PESA Statements on USSD service?

 

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Yes.

  • Dial *334#.

  • Select option 7 – My Account

  • Select option 3 – M-PESA Statement.

  • Select option 4 – Opt out.

 How often will M-PESA customers receive their statements once they are registered successfully?

 

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M-PESA customers will receive monthly statements sent once between 1st and 5th of every month.

  • In addition, the customer can also request for a statement on demand – i.e. anytime.

  • These statements can vary - 3 months, 6 months, and 12 months or a specific period ranging within 30 days.

Can customers register more than one e-mail address?

 

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No. One can only register one email address at a time.

Customers can however change their email address as many times as would want to.

How many times can one request for statements in a day.

 

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Customers can request for their M-PESA statements up to 3 times a day.

How is this new M-PESA Statements service different from the previous service?

 

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For this service, customers will be able to:

  • Receive an OTP to verify their email address during the registration process.

  • Use of M-PESA PIN to authenticate their requests.

  • Select a range of days for which they require their M-PESA statements.