This is a DIY (Do-It-Yourself) service that enables M-PESA customers to access their M-PESA statements on demand and/or monthly, by requesting via *334#.

Yes. Customers who already receive their monthly M-PESA statements will need to register afresh, to enjoy the added benefits of the revamped solution e.g an E-Stamp etc.

For statements older than one year, customers are advised to visit our Safaricom Retail centers to receive their statements.

The new service is currently available on *334#

• Dial *334# from an M-PESA registered line

• Select option 7 – My Account.

• Select option 3 - M-PESA Statement.

• Select option 1 - Register for email statement and follow the prompts.

• Accept Terms and Conditions.

• Enter a valid e-mail address – and confirm.

• Confirm your details

• Enter M-PESA PIN.

• Await your registration details which will be sent on SMS.

Yes. Customers will receive a notification on the email address provided, with an OTP.

Customers will:

• Dial *334#.
• Select option 7 – My Account
• Select option 3 – M-PESA Statement.
• Select Option 1 – Verify Email using OTP.
• Enter OTP sent on the email provided.

The customer will receive a notification informing them that:

• They have successfully registered their email address to receive monthly M-PESA statements.
• They have been opted out of the old M-PESA Statements service.

The OTP generated is valid for 24 Hours from the time of request.

However, another OTP can be generated from the M-PESA statement Menu on USSD which the customer can use to verify their email address.

Yes.

• Dial *334#.

• Select option 7 – My Account

• Select option 3 – M-PESA Statement.

• Select option 4 – Opt out.

M-PESA customers will receive monthly statements sent once between 1^st and 5^th of every month.

• In addition, the customer can also request for a statement on demand – i.e. anytime.

• These statements can vary - 3 months, 6 months, and 12 months or a specific period ranging within 30 days.

No. One can only register one email address at a time.

Customers can however change their email address as many times as would want to.

Customers can request for their M-PESA statements up to 3 times a day.

For this service, customers will be able to:

• Receive an OTP to verify their email address during the registration process.

• Use of M-PESA PIN to authenticate their requests.

• Select a range of days for which they require their M-PESA statements.