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PostPay

What is PostPay?

 

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PostPay is a tariff that allows you to use now and pay later. The PostPay tariff on sign up allows you to set a preferred monthly credit limit with a minimum allowable limit of 1,050.

Who is eligible for PostPay

 

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PostPay is open to all Safaricom Prepay customers with the exception of corporate accounts.

What are the benefits of the New PostPay?

 

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It’s easy to join via mySafaricom App and USSD *544#.

Not only do you get Bundles that offer Minutes, SMS and Data, you can also increase and decrease your limit.

You can exit PostPay via mySafaricom App and USSD *544#. The bundles have no expiry date.

How can I sign up for PostPay On mySafaricom APP?

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  • On the mySafaricom app select the icon PostPay.
  • You will be presented with a predefined credit limit. Customers with no credit limit will be prompted to enter their preferred limit and make payment via MPESA.
  • You will be prompted to enter your email address for billing purposes.
  • Select a PostPay bundle plan.
  • Accept terms and conditions.
  • You will receive a notification that your line has been moved to PostPay.

On USSD *544#?

 

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  • Dial *544# select the option PostPay &All in one.
  • You will be presented with a predefined credit limit. Customers with no credit limit will be prompted to enter their preferred limit and make payment via MPESA.
  • You will be prompted to enter your email address for billing purposes.
  • Select a PostPay bundle plan.
  • Accept terms and conditions.
  • You will receive a notification that your line has been moved to PostPay.

What are the plans on PostPay?

 

 

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PostPay Plans

Minutes

Data

SMS

 Amount

PostPay 1050

400

5GB

Unlimited*

(Subject to FUP capped at 1000SMS)

1,050

PostPay 2100

1000

15GB

Unlimited*

(Subject to FUP capped at 2000SMS)

2,100

PostPay 3150

1500

25GB

Unlimited*

(Subject to FUP capped at 3000SMS)

3,150

PostPay 5200

2500

Unlimited*

(Speed to reduce to 1 MBPS after 50GB)

Unlimited*

(subject to FUP capped at 5000SMS)

5,200

PostPay 10,430

Unlimited*

Capped at 10000 minutes

Unlimited*

(Speed to reduce to 1 MBPS after 100GB)

 

Unlimited*

(Subject to FUP capped at 10000SMS)

10,430

  • The bundles have no expiry
  • The minutes can be used to make international calls to China, India, Canada and the USA. 
  • The plans will be offered on the sign-up journey, they will also be accessible on *544# and *200#

·        The unlimited resources are subject to fair use policy.

 

PPAS DATA SMS AMOUNT PLANS

Will the bundles expire?

 

 

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No, the PostPay bundles do not have an expiry date.

Can I purchase a bundle with my credit limit?

 

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Yes, you can use your credit limit to buy a plan.

Will I accumulate Storo bonus upon purchase of PostPay Bundles?

 

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No. Once on PostPay you will not accumulate Storo Bonus.

What can I use this bundle for?

 

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You can use the bundles to make calls from Safaricom to Safaricom and Safaricom to other networks and SMS to Safaricom Subscribers and other networks. You can also browse the internet with data. The minutes can also be used for international calling to India, China, USA and Canada.

Can I buy the bundle more than once in a month?

 

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No. You can only buy once. You cannot have multiple subscriptions.

Will the bundle auto renew?

 

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Yes, the bundle will auto renew every 1st of the month.

Can I use the bundle for international calls?

 

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Yes, you can use it for international calling to USA, Canada, China and India.

Can I use my bundle for chargeable messages?

 

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No, you will not be able to use the bundled SMS to access chargeable messages.

Can I use my bundle for Skiza or bank USSD?

 

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No, the bundle cannot be used for Skiza or bank USSD you need to make a prepayment or increase your limit to cover for these charges.

Can I use it for Roaming?

 

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No, the PostPay bundles cannot be used for roaming.

Will I earn Bonga points if i purchase PostPay Bundles?

 

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Yes , you will earn Bonga points when you purchase the plans.

Can I “Sambaza” or transfer resources (bundles and minutes)?

 

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No, you cannot transfer/Sambaza your resources.

What is the priority in usage?

 

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Priority will be for resources (bundles and minutes) that expire.

What happens if I have activated Data Manager and I join PostPay?

 

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Data Manager service will remain active after joining PostPay

I recently moved my line to PostPay, when should I expect to get my bill?

 

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The bill will be sent to the email address you provided on sign up on the 3rd of every month. Please ensure you settle your bill by the 16th of the month to avoid being disconnected from the PostPay tariff.

What happens if I join and buy a PostPay Bundle after the 1st of the month?

 

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If you sign up after the 1st of the month the amount and resources will be prorated and will not expire. On the 1st of the next month you will receive full (bundles and minutes).

Will i be notified when my bundle is about to run out?

 

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Yes, you will receive a notification when your data bundle is below 500MB, 75MB and 2MB.

How do I stop auto-renewal?

 

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To stop auto renew simply dial *544# and select stop auto renew. You will no longer be able to enjoy the preferential PostPay out of bundle rates. Once the bundle runs out normal data and voice rates will apply.