Shiriki Plan For Business
What is the Safaricom Shiriki Plan for Business?+
The Safaricom Shiriki Plan for Business is a post pay subscription service that enables SME business owners and their employees to share communication resources depending on their changing requirements for calling, browsing and SMS. Business owners can choose from 3 subscription packages below:
Who is eligible for Shiriki Plan for Business?+
The offer is open to business owners of small office/home office, micro and small businesses who can provide the below KYC documentation:
Certificate of Incorporation or Business Registration Certificate or a Business Permit
PIN Certificate or VAT Registration Certificate
Business Registration Number
Contact person Identification, National ID card or Valid Passport
What will I use the Shiriki Plan for Business for?+
Subscription to the Safaricom Shiriki Plan for Business gives the business owner or subscriber access to a central ‘wallet’ with communication resources from which they can share with their employees depending on their changing calling, browsing and SMS requirements. The business owner or subscriber selects the beneficiaries and their consumption limits to this central wallet/business account.
How do I sign up?+
Through a Safaricom sales agent, who will receive your KYC documents and guide you to fill in the application form.
On successful processing of your application you will receive an SMS notification on the successful registration to the Safaricom Shiriki Plan for Business.
How do I sign-up if I am an M-PESA merchant?+
Dial *234#, select ‘Opt-in’ under the ‘Shiriki Plan’ menu.
How will I add beneficiaries?+
Dial *234# and select “Add Beneficiary” option under “Shiriki Plan” menu.
How will I pay for the service?+
The service is a post pay service recurring every 1st of the month and as such you will receive a monthly invoice showing amount to pay. Payment of monthly bills will be done to M-PESA Pay bill number 200200. The account name will be the business owner’s mobile number.
Can I purchase the plan multiple times?+
No. This service is a post-pay service and is renewable once per month. Resources do not roll over but expire after 30 days. New resources are provided/auto-renewed at the beginning of every calendar month.
Can I sambaza/share my Shiriki airtime?+
No. This is a post-pay service that does not allow you to sambaza airtime. The plan only allows you to share resources with your selected beneficiaries.
How do I check my balance as a Shiriki subscriber?+
By dialing USSD code *234# and selecting the “Check Balance” option and select sponsor number.
How do I check the balance of a Shiriki beneficiary?+
The business owner/subscriber can dial USSD code *234# and select the “Check Balance” option and select beneficiary number.
Can I change my subscriber number through *234#?+
No. A new subscriber number would be considered as a new sign up or activation.
Will I earn Bonga Points once I enroll to the service?+
Yes. You will be awarded Bonga Points equivalent to the value of your Shiriki subscription as per prevailing Bonga conversion rates.
Will I be able to browse or call without the plan as a Shiriki subscriber?+
Yes. When your subscription runs out you can top up your line with airtime and continue to enjoy preferential rates.
Will I be able to browse or call without the plan as a Shiriki Beneficiary?+
Yes. When your subscription runs out you can top up your line. However, you will not have access to the Shiriki preferential rates.
What happens to my existing airtime or bundles when I move to the Shiriki Plan for Business?+
Priority in consumption will be given to the Shiriki resources, after which the prevailing prioritization in consumption attributed to your existing Tariff will prevail.
Can I roam on Shiriki Plan for Business resources?+
No. You will need to top up your line with normal airtime to be able to roam. Prevailing roaming charges for calling and browsing will apply and will be deducted from the airtime value.
Will my Shiriki Plan for Business subscription resources roll over in the next month?+
No. Subscription resources will auto-renew at the beginning of every calendar month.
Do Shiriki Plan for Business subscription resources get exhausted?+
Is there a maximum or a minimum top up amount if I am on the Shiriki Plan for Business?+
You can top up any amount while on the Shiriki Plan.
Can I pay for my Shiriki subscription using airtime?+
No. You can only make payment using M-PESA or by visiting your nearest Safaricom shop.
Can I buy data bundles via *544# if I am on the Shiriki Plan?+
Yes. Customers can top-up their line with normal airtime and buy data bundles via *544#.
How do I opt out from my Shiriki Plan for Business subscription?+
To opt out of the service, please visit your nearest Safaricom Retail shop, call support line 200 or email your Account Relationship Manager.