FAQs: M-PESA JUMIA DISCOUNT CAMPAIGN

What is the M-PESA Jumia discount campaign?

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This is a one-month campaign that seeks to reward customers with a 5% discount when they shop and pay for goods via M-PESA on Jumia.

How long will the campaign run?

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The campaign will run from 02/11/2020 - for 6 weeks.

Which merchants will participate in the campaign?

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All purchases worth over Ksh 1,000 and paid for using M-PESA from Jumia Mall and Jumia Food qualify for the 5% discount

Will Physical stores be participating in the discount campaign?

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No. The discount campaign targets M-PESA customers who shop online. Purchases made in physical outlets and supermarkets do not qualify.

How will M-PESA customers be awarded during the campaign period?

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M-PESA customers will benefit from a 5% discount on transactions worth more than Ksh 1,000 - capped at Ksh 250 per transaction.

Will customers get a 5% discount each time they shop?

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No, customers will get a discount only on their first 3 M-PESA transactions worth over Ksh 1,000.

Who is the target of this campaign?

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The campaign targets M-PESA registered customers to encourage them to use mobile money during the Covid-19 period.

Will customers stand a chance to win any physical prizes?

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There will be no physical prizes to be won.

Will customers all over the country benefit from the 1-month discount campaign?

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Yes, the campaign will cover M-PESA customers countrywide.

How will customers know they have received any discount amount?

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The 5% discount will be automatically applied to a customer’s total bill on the checkout stage – the final amount, less the discount is what the customer will finally pay.

The customer will receive the usual M-PESA confirmation message.

In case of any arising issues, who can customers call?

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For any M-PESA account related queries, customers can call line 234, 200, or 200. Or use any of the Safaricom online support channels.

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