Click me to save offline
774

Tunukiwa 20 At 20 offers

What is Daily 20 Mins +20Mbs for Kes 20 Promotion”?

 

+

This is part of the Safaricom@20 birthday celebration offer that will allow our customers to be able to purchase 20Mins +20Mbs for Kes 20 on *444*20# once a day.

Please note the offer will still be available on *444*20#

Who can participate in the promotion?

 

+

The promotion is open to all Safaricom PrePay, Hybrid and PostPay customers

How long will the promotion run?

 

+

The daily 20Mins + 20Mbs for ksh 20/- The promotion will run for 30 days starting  27th Oct 2020

What is the order of priority for the usage once you purchase the bundle?

 

+

The bundle will take the highest priority in terms of usage however for minutes, if the customer has any hourly bundles (minutes with less than 24hrs validity) these will take preference

What is the validity of the bundle purchased?

 

+

The bundle purchased will be valid up to midnight

Can you sambaza the discounted minutes and data bundles to another number?

 

+

No. The resources will not be transferrable

Can I purchase the minutes via MPESA, Bonga or Okoa Jahazi?

 

+

Yes. The customer will be prompted on the payment option before purchase.

Will I earn storo bonus once I purchase the bundle?

 

+

No. you will not earn Storo bonus on this offer.

Will I earn bonga points once I purchase the bundle?

 

+

Yes. Only the airtime used to purchase the offer will earn you bonga points.

Can I purchase the 20mins +20Mbs @20kes for another number?

 

+

You will not be allowed to purchase the minutes for another number.

Can I extend the validity of the resources incase I don’t consume all in 24hrs?

 

+

No. the resources will expire and will not be extended on purchase of a new bundle.

Can I make international calls or roam with the discounted minutes?

 

+

The discounted minutes will not be used for Roaming Services (Calls, SMS, Data) or International Services (Calls, SMS)

Will I be required to subscribe to the Free 20Mbs if I am turning 20years old in Safaricom on 23rd?

 

+

No. Safaricom will select the customers and automatically award the customers.

Will I earn storo bonus and get bongs once I get the bundle?

 

+

No. you will not earn Storo bonus and earn bonga on this offer.

Can I transfer some of the Mbs?

 

+

No. sambaza will not be possible for the Free 20Mbs

How can I access the segmented offers?

 

+

By dialling *444*20# customers will be able to view the segmented offers each will view the offer applicable to them based on usage

Can I extend the validity of the minutes after midnight expiry by purchasing another offer?

 

+

No. the resources will expire and will not be extended on purchase of a new bundle.

Can I make international calls or roam with the minutes purchased on the segmented offer?

 

+

No. the minutes will only be limited on on-net and off-net calls

Can I check balance of the minutes I have?

 

+

Yes. By dialing *444# and selecting balance.

How will the 1st free call of the day work?

 

+

Each customer will have an opportunity to enjoy FREE first call of the day on a certain day within the promo period. customers will be spread over the promo period into cohorts of one (1) million customers daily

How will I know when I am eligible to make the first free call of the day?

 

+

Eligible subscribers will receive a message from Safaricom a day before the offer is made

Will I need to subscribe to the offer?

 

+

No. you do not need to subscribe for the first call of the day; it will be automatically awarded on the day it is offered.

Can I make the call for however long I want?

 

+

This offer is available once to each subscriber and is subject to the Fair Usage Policy (FUP) of 20 minutes.

Can I make the call to off-net numbers?

 

+

Yes. The call will be open to on-net & of net calls

Will be call be open to roaming & international calls?

 

+

No. International & roaming calls will not be included

How will reverse calls be treated? Who will enjoy the first free call of the day?

 

+

Reverse calling will apply but the free first call of the day will be awarded to the receiver (the call sponsor) of the call.

Will volte calls apply?

 

+

Yes. Volte calls will also apply for first call of the day

What happens if a call drops and it had already been picked by the receiver?

 

+

 If the receiver drops the call accidentally, the repeated call will be charged

Will the call drop is I exceed the 20 minutes allocated?

 

+

No. but you will be charged for the extra minutes at normal calling rates